{"id":21153,"date":"2025-08-22T13:54:06","date_gmt":"2025-08-22T13:54:06","guid":{"rendered":"https:\/\/www.mailgun.com\/blog\/comprendre-desinscriptions\/"},"modified":"2026-09-16T16:57:10","modified_gmt":"2026-09-16T16:57:10","slug":"comprendre-desinscriptions","status":"publish","type":"blog","link":"https:\/\/www.mailgun.com\/fr\/blog\/email\/comprendre-desinscriptions\/","title":{"rendered":"Pourquoi les clients se d\u00e9sinscrivent-ils ? Comprendre l&rsquo;\u00e9tat d&rsquo;esprit des consommateurs"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">One click is all it takes for a consumer to disengage from your emails, ending your marketing relationship with them. <\/p>\n\n<p class=\"wp-block-paragraph\">But unlike customers who may provide feedback before they cancel their subscription or return an item, most subscribers leave without saying goodbye. <b>The real challenge is understanding why they unsubscribed. <\/b>With a movement toward one-click unsubscribes led by Gmail and Yahoo\u2019s new deliverability requirements, senders will have to look more closely at this behavior and how it impacts their sender reputation and overall email program.<\/p>\n\r\n    <nav data-content-type=\"longform\" class=\"toc-block longform-spacings px-5 py-6 px-md-6 px-lg-7 py-md-7 bg-light fs-sm rounded-lg\" aria-labelledby=\"toc-title-3381\"><p class=\"h5 m-0\" id=\"toc-title-3381\">Table des mati\u00e8res<\/p><div class=\"d-flex mt-3\"><div class=\"w-auto fw-bold text-accent d-flex me-2\">01<\/div><div class=\"d-flex flex-column\"><a class=\"fw-bold scrollme link-body-color text-accent\" href=\"#the-consumer-engagement-cycle\">The consumer engagement cycle<\/a><a class=\"scrollme link-body-color\" href=\"#anchor_1-phase-one-initial-engagement\">1. Phase one: Initial engagement<\/a><a class=\"scrollme link-body-color\" href=\"#anchor_2-phase-two-sustained-interest-and-engagement\">2. Phase two: Sustained interest and engagement<\/a><a class=\"scrollme link-body-color\" href=\"#anchor_3-phase-three-warning-signs-of-a-potential-unsubscribe\">3. Phase three: Warning signs of a potential unsubscribe<\/a><\/div><\/div><div class=\"d-flex mt-3\"><div class=\"w-auto fw-bold text-accent d-flex me-2\">02<\/div><div class=\"d-flex flex-column\"><a class=\"fw-bold scrollme link-body-color text-accent\" href=\"#why-consumers-unsubscribe\">Why consumers unsubscribe<\/a><a class=\"scrollme link-body-color\" href=\"#your-subscribers-are-overwhelmed-by-emails\">Your subscribers are overwhelmed by emails<\/a><a class=\"scrollme link-body-color\" href=\"#your-subscribers-receive-irrelevant-content\">Your subscribers receive irrelevant content<\/a><a class=\"scrollme link-body-color\" href=\"#your-subscribers-and-isps-filter-email-mistakes\">Your Subscribers and ISPs filter email mistakes<\/a><\/div><\/div><div class=\"d-flex mt-3\"><div class=\"w-auto fw-bold text-accent d-flex me-2\">03<\/div><div class=\"d-flex flex-column\"><a class=\"fw-bold scrollme link-body-color text-accent\" href=\"#mitigating-unsubscribes-3-proven-tips\">Mitigating unsubscribes: 3 proven tips<\/a><a class=\"scrollme link-body-color\" href=\"#unsubscribes-and-spam-complaints\">Unsubscribes and spam complaints<\/a><a class=\"scrollme link-body-color\" href=\"#re-engagement-and-sunset-policies\">Re-engagement and sunset policies<\/a><a class=\"scrollme link-body-color\" href=\"#take-a-multi-channel-approach\">Take a multi-channel approach<\/a><\/div><\/div><\/nav>\n<h2 class=\"wp-block-heading\">The consumer engagement cycle<\/h2>\n\n<p class=\"wp-block-paragraph\">Brands work tirelessly in their acquisition efforts to find new subscribers, which they can then nurture into customers. And your customers want to hear from you via email, too \u2013 our <a href=\"https:\/\/www.mailgun.com\/fr\/ressources\/etudes\/email-experience-client\/\" target=\"_tabs\" rel=\"noopener noreferrer\"><i>Email and the customer experience<\/i><\/a> report found around 75% of respondents would choose email for receiving both promotional and transactional messages. <\/p>\n\n<p class=\"wp-block-paragraph\">But brand engagement isn\u2019t static. It shifts with industry trends, seasonal patterns, subscriber roles, and individual preferences. Another Sinch survey, <a href=\"https:\/\/sinch.com\/state-of-customer-communications\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>The state of customer communications,<\/em><\/a> found that while consumers still see email as valuable, 77% prefer to receive promotional messages via email only when they\u2019re relevant, timely, and personalized. If your campaigns miss that mark, unsubscribes are almost guaranteed.\u00a0<\/p>\n\n<p class=\"wp-block-paragraph\">Before we dive into understanding why recipients unsubscribe, let\u2019s look at a typical engagement cycle with an unsubscribe outcome:<\/p>\n\n<h3 class=\"wp-block-heading\">1. Phase one: Initial engagement<\/h3>\n\n<p class=\"wp-block-paragraph\">Understanding unsubscribes starts with why subscribers sign up for your emails in the first place. When asked to choose the primary reason they sign up to receive emails from brands, the top option was connected to regularly receiving special offers (32.7%). But right behind that was consumers who subscribe to get a one-time discount (23%).<\/p>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" class=\"wp-image-4353\" width=\"1744\" height=\"1115\" src=\"https:\/\/www.mailgun.com\/wp-content\/uploads\/2025\/07\/MG-Engagement-Report-Charts-13.png\" alt=\"Chart on reasons why consumers sign up for emails\" srcset=\"https:\/\/www.mailgun.com\/wp-content\/uploads\/2025\/07\/MG-Engagement-Report-Charts-13.png 1744w, https:\/\/www.mailgun.com\/wp-content\/uploads\/2025\/07\/MG-Engagement-Report-Charts-13-300x192.png 300w, https:\/\/www.mailgun.com\/wp-content\/uploads\/2025\/07\/MG-Engagement-Report-Charts-13-768x491.png 768w, https:\/\/www.mailgun.com\/wp-content\/uploads\/2025\/07\/MG-Engagement-Report-Charts-13-1024x655.png 1024w, https:\/\/www.mailgun.com\/wp-content\/uploads\/2025\/07\/MG-Engagement-Report-Charts-13-1536x982.png 1536w\" sizes=\"(max-width: 1744px) 100vw, 1744px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\">This initial engagement marks the beginning of your relationship with your subscribers. While many of your subscribers are after discounts (who doesn\u2019t love a good deal?), this first moment when you have their attention is your chance to convince them to stick around.<\/p>\n    <div data-content-type=\"longform\"  class=\"callout text-body-color px-5 py-6 px-md-6 px-lg-7 py-md-7 longform-spacings rounded-lg bg-light\" data-theme=\"light\">\r\n\r\n        <div class=\"content-body\"> Build a strong relationship with your subscribers from step one by using double opt-in to help validate the emails being added to your list. Learn more in our post on double opt-in.<\/div>\r\n    <\/div>\r\n\n<h3 class=\"wp-block-heading\">2. Phase two: Sustained interest and engagement<\/h3>\n\n<p class=\"wp-block-paragraph\">Email is a high-performing channel because it\u2019s so versatile. Yes, it\u2019s a great vehicle for deals and discounts, but it\u2019s also a great way to connect 1:1 with subscribers. As you send email campaigns, think about mixing up which types of emails you send and tapping into subscriber feedback, both explicit (such as responses to your email) and implicit (opens, clicks, and unsubscribes) to monitor performance.<\/p>\n\n<p class=\"wp-block-paragraph\">To do this, set up comprehensive monitoring so it\u2019s easy to get a sense of how your email program is performing at a glance. A tool like our <a href=\"https:\/\/www.mailgun.com\/fr\/blog\/product\/score-sante-email\/\" target=\"_tabs\" rel=\"noopener noreferrer\">Email Health Score<\/a> can be used to quickly gauge performance and visually alert when behavior shifts.<\/p>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" class=\"wp-image-4358\" width=\"1870\" height=\"1044\" src=\"https:\/\/www.mailgun.com\/wp-content\/uploads\/2025\/07\/Screenshot_2024-08-07_at_11.48.16_AM.png\" alt=\"Dashboard with health score highlighted\" srcset=\"https:\/\/www.mailgun.com\/wp-content\/uploads\/2025\/07\/Screenshot_2024-08-07_at_11.48.16_AM.png 1870w, https:\/\/www.mailgun.com\/wp-content\/uploads\/2025\/07\/Screenshot_2024-08-07_at_11.48.16_AM-300x167.png 300w, https:\/\/www.mailgun.com\/wp-content\/uploads\/2025\/07\/Screenshot_2024-08-07_at_11.48.16_AM-768x429.png 768w, https:\/\/www.mailgun.com\/wp-content\/uploads\/2025\/07\/Screenshot_2024-08-07_at_11.48.16_AM-1024x572.png 1024w, https:\/\/www.mailgun.com\/wp-content\/uploads\/2025\/07\/Screenshot_2024-08-07_at_11.48.16_AM-1536x858.png 1536w\" sizes=\"(max-width: 1870px) 100vw, 1870px\" \/><\/figure>\n    <div data-content-type=\"longform\"  class=\"callout text-body-color px-5 py-6 px-md-6 px-lg-7 py-md-7 longform-spacings rounded-lg bg-light\" data-theme=\"light\">\r\n\r\n        <div class=\"content-body\"> Learn different ways to <a href='https:\/\/www.mailgun.com\/blog\/product\/new-email-analytics-features-to-answer-your-performance-questions\/'>monitor your email program<\/a>, performance, and behavior with Mailgun<\/div>\r\n    <\/div>\r\n\n<h3 class=\"wp-block-heading\">3. Phase three: Warning signs of a potential unsubscribe<\/h3>\n\n<p class=\"wp-block-paragraph\">An unsubscribe usually isn\u2019t a sudden reaction to a specific email campaign. Instead, there are a series of warning signs you can track including:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Failing to open an email within the last 30 days<\/li>\n\n\n\n<li>Failing to click on an email within the last 30 days<\/li>\n\n\n\n<li>Negative engagement, such as a spam complaint<\/li>\n\n\n\n<li>Cross-functional signals, such as customer service complaints, item returns, or closed\/lost deals<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Tagging subscribers that meet one or more of these criteria can help you segment your list more effectively for future campaigns. They may not have unsubscribed yet, but their behavior signals that they may be looking for the exit. We\u2019ll talk more in a minute about what to do with folks like this on your list.<\/p>\n\n<h2 class=\"wp-block-heading\">Why consumers unsubscribe<\/h2>\n\n<p class=\"wp-block-paragraph\">Finally, it happens. You\u2019ve lost a subscriber. <\/p>\n\n<p class=\"wp-block-paragraph\">But most email senders end up left in the dark about <i>why. <\/i>Here\u2019s what our survey told us:<\/p>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" class=\"wp-image-4342\" width=\"1744\" height=\"1335\" src=\"https:\/\/www.mailgun.com\/wp-content\/uploads\/2025\/07\/MG-Engagement-Report-Charts-25.png\" alt=\"Chart on reasons consumers unsubscribe from email\" srcset=\"https:\/\/www.mailgun.com\/wp-content\/uploads\/2025\/07\/MG-Engagement-Report-Charts-25.png 1744w, https:\/\/www.mailgun.com\/wp-content\/uploads\/2025\/07\/MG-Engagement-Report-Charts-25-300x230.png 300w, https:\/\/www.mailgun.com\/wp-content\/uploads\/2025\/07\/MG-Engagement-Report-Charts-25-768x588.png 768w, https:\/\/www.mailgun.com\/wp-content\/uploads\/2025\/07\/MG-Engagement-Report-Charts-25-1024x784.png 1024w, https:\/\/www.mailgun.com\/wp-content\/uploads\/2025\/07\/MG-Engagement-Report-Charts-25-1536x1176.png 1536w\" sizes=\"(max-width: 1744px) 100vw, 1744px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\">Our <a href=\"https:\/\/www.mailgun.com\/fr\/ressources\/etudes\/email-experience-client\/\" target=\"_tabs\" rel=\"noopener noreferrer\"><i>Email and the customer experience<\/i><\/a> report found that there were three primary reasons for an unsubscribe:<\/p>\n\n<ol class=\"wp-block-list\">\n<li>Too many emails from the brand (19.8%)<\/li>\n\n\n\n<li>No longer interested in the offerings (17.9%)<\/li>\n\n\n\n<li>Email content is irrelevant to me (17.3%)<\/li>\n<\/ol>\n\n<p class=\"wp-block-paragraph\">Let\u2019s dive into the results:<\/p>\n\n<h3 class=\"wp-block-heading\">Your subscribers are overwhelmed by emails<\/h3>\n\n<p class=\"wp-block-paragraph\">Your subscribers receive hundreds of emails per day from all kinds of brands. Is your email truly relevant, or is it more noise? 19.8% of our surveyed consumers unsubscribe because they receive too many emails from a brand. This highlights the importance of finding the right balance between staying top-of-mind and inundating users&rsquo; inboxes.<\/p>\n\n<p class=\"wp-block-paragraph\">So, what does \u201ctoo many\u201d look like? When we asked consumers about email frequency, 25.7% of consumers expected to receive promotional emails weekly, while 22.8% expected these emails daily.<\/p>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" class=\"wp-image-4335\" width=\"1744\" height=\"910\" src=\"https:\/\/www.mailgun.com\/wp-content\/uploads\/2025\/07\/MG-Engagement-Report-Charts-14.png\" alt=\"Image showing the chart to support the above statistic regarding the promotions tab.\" srcset=\"https:\/\/www.mailgun.com\/wp-content\/uploads\/2025\/07\/MG-Engagement-Report-Charts-14.png 1744w, https:\/\/www.mailgun.com\/wp-content\/uploads\/2025\/07\/MG-Engagement-Report-Charts-14-300x157.png 300w, https:\/\/www.mailgun.com\/wp-content\/uploads\/2025\/07\/MG-Engagement-Report-Charts-14-768x401.png 768w, https:\/\/www.mailgun.com\/wp-content\/uploads\/2025\/07\/MG-Engagement-Report-Charts-14-1024x534.png 1024w, https:\/\/www.mailgun.com\/wp-content\/uploads\/2025\/07\/MG-Engagement-Report-Charts-14-1536x801.png 1536w\" sizes=\"(max-width: 1744px) 100vw, 1744px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\">Expectations and preferences aren\u2019t quite the same, though. The best way to know how often your subscribers want to hear from you is by asking them directly, either at sign-up, in a personalized email or through a preferences center.<\/p>\n    <div data-content-type=\"longform\"  class=\"callout text-body-color px-5 py-6 px-md-6 px-lg-7 py-md-7 longform-spacings rounded-lg bg-light\" data-theme=\"light\">\r\n\r\n        <div class=\"content-body\"> The more you understand your subscriber\u2019s behavior the easier it will be to meet them where they are. Email is an amazing tool, but other channels exist that might be more preferred by customers in certain scenarios, like SMS. Learn more in our post on <a href='https:\/\/www.mailgun.com\/fr\/blog\/email\/email-sms-messages-transactionnels\/'>SMS, Email\u2019s sidekick<\/a>.<\/div>\r\n    <\/div>\r\n\n<h3 class=\"wp-block-heading\">Your subscribers receive irrelevant content<\/h3>\n\n<p class=\"wp-block-paragraph\">17.3% of users unsubscribe when the content is no longer relevant to their interests. An additional 17.9% unsubscribe when they lose interest in the offerings. <b>This is why email list segmentation is so important for your email strategy.<\/b><\/p>\n\n<p class=\"wp-block-paragraph\">When it comes to segmentation, there are behavioral and non-behavioral data points that speak a lot to how subscribers are interacting with your messages. Looking at these data points can not only help your segmentation but help with early identification of low-engagers or other users who may become unsubscribes.<\/p>\n\n<h4 class=\"wp-block-heading\">Behavioral data points<\/h4>\n\n<ul class=\"wp-block-list\">\n<li><b>Email marketing metrics:<\/b> Use KPIs like open rate, click-through rate (CTR), click-to-open rate (CTOR), conversion rate, and opt-out rate as indicators for different personas. Segment users together that exhibit the same behaviors and work on strategies to target those lists.<\/li>\n\n\n\n<li><b>Online behavior:<\/b> Track purchases, usage, registrations, buying frequency, and logins as data points for marking user interactions. Use this data to inform need-based strategies. If users register, login, add to cart but don\u2019t purchase, maybe a cart reminder email or an offer of a discount would be effective here.<\/li>\n<\/ul>\n\n<h4 class=\"wp-block-heading\">Non-behavioral data points<\/h4>\n\n<ul class=\"wp-block-list\">\n<li><b>Geographic data:<\/b> Different geographies have different needs, and may show different trends that should be targeted differently like the types of items they purchase, or optimal send times.<\/li>\n\n\n\n<li><b>Demographic data:<\/b> Demographic factors like age, gender, income, level of income, profession, family, or marital status impact user behavior.<\/li>\n\n\n\n<li><b>Psychographic data<\/b>: Lifestyle, values, and goals influence how you segment your users. If you\u2019re a company that targets different types of people, like hardcore campers vs casual hikers, or even with SaaS products and casual users vs. power users, this type of data can influence how you segment.<\/li>\n<\/ul>\n    <div data-content-type=\"longform\"  class=\"callout text-body-color px-5 py-6 px-md-6 px-lg-7 py-md-7 longform-spacings rounded-lg bg-light\" data-theme=\"light\">\r\n\r\n        <div class=\"content-body\"> Learn more about segmentation in our post on <a href='https:\/\/www.mailgun.com\/fr\/blog\/email\/segmentation-liste-contacts\/#chapter-2'>email segmentation best practices.<\/a><\/div>\r\n    <\/div>\r\n\n<h3 class=\"wp-block-heading\">Your Subscribers and ISPs filter email mistakes<\/h3>\n\n<p class=\"wp-block-paragraph\">Finally, subscribers may leave your list because of the kind of dot-your-i\u2019s and cross-your-t\u2019s details that are so preventable: Unprofessional emails with typos or bad designs (5.5%), accessibility issues (3.0%), or mobile display errors (2.3%).<\/p>\n\n<p class=\"wp-block-paragraph\">Mistakes happen to the best of us. But consistent mistakes can appear spammy. You don\u2019t need to risk an unsubscribe by failing to test your email on multiple devices and email clients. We\u2019re big fans of <a href=\"https:\/\/www.mailgun.com\/fr\/fonctionnalites\/previsualisation-email\/\" target=\"_tabs\" rel=\"noopener noreferrer\">testing your email before you send<\/a> \u2013 for your peace of mind, but for a stronger email strategy, too.<\/p>\n\n<p class=\"wp-block-paragraph\">Subscribers aren\u2019t the only ones who care about mistakes. ISPs may also filter emails to the spam folder based on things like:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Phrasing: words like \u201cfree,\u201d \u201cearn,\u201d or \u201cwinner\u201d.<\/li>\n\n\n\n<li>Broken images or emails that are all one image<\/li>\n\n\n\n<li>Unsecured links or emails that ask users to navigate away from the email without sufficient explanation<\/li>\n\n\n\n<li>Suspicious or unverified sending addresses<\/li>\n\n\n\n<li>Duplicate emails, or the same content recycled to multiple lists<\/li>\n<\/ul>\n    <div data-content-type=\"longform\"  class=\"callout text-body-color px-5 py-6 px-md-6 px-lg-7 py-md-7 longform-spacings rounded-lg bg-light\" data-theme=\"light\">\r\n\r\n        <div class=\"content-body\"> An easy way to protect your reputation is to verify your sender identity through policies like SPF, DKIM, and DMARC which tell ISPs that you are a legitimate sender. Learn more here in our post <a href='https:\/\/www.mailgun.com\/fr\/blog\/deliverability\/authentification-des-emails-votre-carte-identite-pour-envoi\/'>on email authentications<\/a>.<\/div>\r\n    <\/div>\r\n\n<h2 class=\"wp-block-heading\">Mitigating unsubscribes: 3 proven tips<\/h2>\n\n<p class=\"wp-block-paragraph\">We\u2019ve talked a lot about data and behavior that can be analyzed and used to help manage unsubscribes. In terms of impact, these are the three key tips to keep in mind when looking at elements that impact unsubscribes and your sender reputation.<\/p>\n\n<h3 class=\"wp-block-heading\">Unsubscribes and spam complaints<\/h3>\n\n<p class=\"wp-block-paragraph\">Consumers view unsolicited emails unfavorably, often equating them with spam. Now, Inbox providers like <a href=\"https:\/\/www.mailgun.com\/blog\/deliverability\/gmail-and-yahoo-inbox-updates-2024\/\" target=\"_tabs\" rel=\"noopener noreferrer\">Gmail and Yahoo are enforcing stricter requirements<\/a> when it comes to how your users unsubscribe, and the spam complaint threshold you have to maintain.<\/p>\n\n<p class=\"wp-block-paragraph\">Making it as easy as possible to unsubscribe from your email list feels counterintuitive, but it\u2019s absolutely necessary for the overall health of your email program. That\u2019s because users who can\u2019t find a way to unsubscribe will turn to the <a href=\"https:\/\/www.mailgun.com\/fr\/blog\/deliverability\/taux-de-plainte-pour-spam\/\" target=\"_tabs\" rel=\"noopener noreferrer\">spam complaint<\/a> button. With the new requirements bulk senders must keep their spam complaint rate below 0.3%. <\/p>\n\n<p class=\"wp-block-paragraph\">In terms of making unsubscribes as easy as possible, requirements have been adjusted here as well. Having a preference center is no longer enough, senders must enforce one-click unsubscribe via RFC8058 in order to be compliant. This means that users can unsubscribe directly from the inbox for supported platforms.<\/p>\n    <div data-content-type=\"longform\"  class=\"callout text-body-color px-5 py-6 px-md-6 px-lg-7 py-md-7 longform-spacings rounded-lg bg-light\" data-theme=\"light\">\r\n\r\n        <div class=\"content-body\"> Learn more about RFC8058 and how to implement it in our post <a href='https:\/\/www.mailgun.com\/fr\/blog\/deliverability\/qu-est-ce-que-la-rfc-8058\/'>explaining RFC8058 and what it means for senders.<\/a><\/div>\r\n    <\/div>\r\n\n<h3 class=\"wp-block-heading\">Re-engagement and sunset policies<\/h3>\n\n<p class=\"wp-block-paragraph\">If you have subscribers who have stopped engaging with your content, it\u2019s time to send a re-engagement campaign. Rather than offering incentives or special discounts to keep their interest, use this as a way to effectively segment your list. Keep it simple and ask them: Do you want to keep receiving emails from us?<\/p>\n\n<p class=\"wp-block-paragraph\">If you have subscribers who have stopped engaging with your content, it\u2019s time to send a re-engagement campaign. Rather than offering incentives or special discounts to keep their interest, use this as a way to effectively segment your list. Keep it simple and ask them: <a href=\"https:\/\/reallygoodemails.com\/emails\/ghosting-us\">Do you want to keep receiving emails from us?<\/a><\/p>\n\n<p class=\"wp-block-paragraph\">Re-engagement efforts can only go so far if subscribers feel they\u2019re trapped in an all-or-nothing relationship with your emails. Giving people clear options \u2013 such as pausing messages, choosing specific topics, or changing frequency \u2013 can reduce frustration. As highlighted in <a href=\"https:\/\/sinch.com\/state-of-customer-communications\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>The state of customer communications<\/em><\/a>, offering choice builds trust and keeps customers engaged longer.\u00a0<\/p>\n\n<p class=\"wp-block-paragraph\">Remember,\u00a0<a href=\"https:\/\/www.mailgun.com\/fr\/blog\/deliverability\/contacts-inactifs-liste-diffusion\/\">unengaged accounts<\/a>\u00a0drag down your overall metrics and can ding your deliverability, so if someone doesn\u2019t want to receive emails from you, then it\u2019s best to let them go. Creating\u00a0<a href=\"https:\/\/www.mailgun.com\/fr\/blog\/deliverability\/politiques-de-sunset-destinataires-non-engages\/\">a sunset policy<\/a>\u00a0allows you to conduct better email hygiene and focus on cultivating stronger relationships with the subscribers you do have on your list.<\/p>\n\n<h3 class=\"wp-block-heading\">Take a multi-channel approach<\/h3>\n\n<p class=\"wp-block-paragraph\">It\u2019s important to put the right messages in the right channels and your user data can tell you which channels are best for your different types of messages. Perhaps simple appointment confirmations are best via SMS? Understanding your users from\u00a0<a href=\"https:\/\/www.mailgun.com\/fr\/blog\/email\/predictions-email\/#chapter-2\">a multi-channel perspective<\/a>\u00a0will help you keep them engaged without overwhelming the inbox and make it easier for the email messages they\u00a0<em>do\u00a0<\/em>want to stand out.<\/p>\n\n<p class=\"wp-block-paragraph\">Learn more about how the customer experience impacts your deliverability in our 2025 report on email and the customer experience. And then head on over to Sinch to check out <em><a href=\"https:\/\/sinch.com\/state-of-customer-communications\/\">The state of customer communications 2025<\/a><\/em>.<\/p>\n\r\n    <aside data-content-type=\"longform\"  class=\"banner-block longform-spacings rounded-lg shadow-lg px-5 py-6 px-md-6 py-md-7 p-lg-7 bg-light\" data-theme=\"dark\" aria-labelledby=\"banner-block-block_fef829f85be7d80eb77514ce0c1b98b3\">\r\n                    <p class=\"text-uppercase section-caption text-body-color\">\r\n                HOW TO DELIVER WHAT CUSTOMERS WANT            <\/p>\r\n                            <p class=\"h4 text-accent fw-bold\" id=\"banner-block-block_fef829f85be7d80eb77514ce0c1b98b3\">\r\n                Email and the customer experience 2024            <\/p>\r\n                            <div class=\"mb-0 text-body-color\">\r\n                                    <div class=\"content-body mb-0 text-body-color\"><p>The inbox is a cornerstone of customer communications, but it\u2019s not easy to get people to open and click your emails. Find out what consumers have to say about how they prefer to hear from brands. Discover the results of a global survey and give them what they want. Download your copy now. No form filling required.<\/p><\/div>\r\n                            <\/div>\r\n        \r\n        <div class=\"text-start mt-5\"><a href=\"https:\/\/www.mailgun.com\/wp-content\/uploads\/2025\/10\/RR-MG-Customer-Experience.pdf\"  class=\"btn btn-secondary\" >Get the full report<\/a><\/div>\r\n    <\/aside>\r\n\r\n","protected":false},"excerpt":{"rendered":"<p>Should I stay, or should I go\u00a0? C&rsquo;est une excellente chanson, mais un mauvais sc\u00e9nario si vos destinataires se posent la question. Peut-\u00eatre qu&rsquo;ils ne vous appr\u00e9cient tout simplement pas, ou que vos pratiques vont \u00e0 l&rsquo;encontre des comportements attendus par les FAI\u00a0? Si vous souhaitez comprendre les d\u00e9sinscriptions et prot\u00e9ger votre r\u00e9putation d&rsquo;exp\u00e9diteur, cet article est fait pour vous.<\/p>\n","protected":false},"author":13,"featured_media":4074,"menu_order":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"blog_category":[20],"class_list":["post-21153","blog","type-blog","status-publish","has-post-thumbnail","hentry","blog_category-email"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Dans la t\u00eate des consommateurs\u00a0: comprendre les d\u00e9sinscriptions - Transactional Email API Service For Developers | Mailgun<\/title>\n<meta name=\"description\" content=\"La compr\u00e9hension du comportement des consommateurs est essentielle pour d\u00e9couvrir pourquoi les d\u00e9sinscriptions se produisent et comment les att\u00e9nuer. 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