{"id":25688,"date":"2025-09-03T18:44:49","date_gmt":"2025-09-03T18:44:49","guid":{"rendered":"https:\/\/www.mailgun.com\/blog\/resume-deliverability-academy-episode-3\/"},"modified":"2026-09-22T17:11:27","modified_gmt":"2026-09-22T17:11:27","slug":"resume-deliverability-academy-episode-3","status":"publish","type":"blog","link":"https:\/\/www.mailgun.com\/fr\/blog\/deliverability\/resume-deliverability-academy-episode-3\/","title":{"rendered":"Pr\u00e9parer votre programme d&#8217;emailing pour le Black Friday : r\u00e9sum\u00e9 de l&rsquo;\u00e9pisode 3 de la Deliverability Academy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">It may still feel like summer, but in email marketing, it\u2019s never too early to start planning for Black Friday, Cyber Monday (BFCM), and the busy holiday season ahead.<\/p>\n\n<p class=\"wp-block-paragraph\">In the latest\u00a0Deliverability Academy, our team of experts\u2014Natalie Hays (Senior Product Marketing Manager), Allison Gootee (Deliverability Advocacy Specialist), and host Thomas Knierien\u2014shared their best practices for staying ahead. From authentication requirements to building subscriber trust, here\u2019s what you need to know.<\/p>\n\r\n    <nav data-content-type=\"longform\" class=\"toc-block longform-spacings px-5 py-6 px-md-6 px-lg-7 py-md-7 bg-light fs-sm rounded-lg\" aria-labelledby=\"toc-title-4288\"><p class=\"h5 m-0\" id=\"toc-title-4288\">Table des mati\u00e8res<\/p><div class=\"d-flex mt-3\"><div class=\"w-auto fw-bold text-accent d-flex me-2\">01<\/div><div class=\"d-flex flex-column\"><a class=\"fw-bold scrollme link-body-color text-accent\" href=\"#the-non-negotiables-yahoo-google-and-microsoft-requirements\">The Non-negotiables: Yahoo, Google, and Microsoft requirements<\/a><\/div><\/div><div class=\"d-flex mt-3\"><div class=\"w-auto fw-bold text-accent d-flex me-2\">02<\/div><div class=\"d-flex flex-column\"><a class=\"fw-bold scrollme link-body-color text-accent\" href=\"#evergreen-practices-that-matter-year-round\">Evergreen practices that matter year round<\/a><\/div><\/div><div class=\"d-flex mt-3\"><div class=\"w-auto fw-bold text-accent d-flex me-2\">03<\/div><div class=\"d-flex flex-column\"><a class=\"fw-bold scrollme link-body-color text-accent\" href=\"#how-to-build-trust-in-the-inbox\">How to build trust in the inbox<\/a><\/div><\/div><div class=\"d-flex mt-3\"><div class=\"w-auto fw-bold text-accent d-flex me-2\">04<\/div><div class=\"d-flex flex-column\"><a class=\"fw-bold scrollme link-body-color text-accent\" href=\"#the-truth-about-transactional-email\">The truth about transactional email<\/a><\/div><\/div><div class=\"d-flex mt-3\"><div class=\"w-auto fw-bold text-accent d-flex me-2\">05<\/div><div class=\"d-flex flex-column\"><a class=\"fw-bold scrollme link-body-color text-accent\" href=\"#testing-monitoring-and-contingency-planning\">Testing, monitoring, and contingency planning<\/a><\/div><\/div><div class=\"d-flex mt-3\"><div class=\"w-auto fw-bold text-accent d-flex me-2\">06<\/div><div class=\"d-flex flex-column\"><a class=\"fw-bold scrollme link-body-color text-accent\" href=\"#key-takeaways\">Key takeaways<\/a><\/div><\/div><\/nav>\n<p class=\"wp-block-paragraph\"><em>Scroll to the bottom to watch the full video.<\/em> <\/p>\n\n<h2 class=\"wp-block-heading\">The Non-negotiables: Yahoo, Google, and Microsoft requirements<\/h2>\n\n<p class=\"wp-block-paragraph\">Mailbox providers are aligning expectations, and missing the mark will almost certainly push your emails into spam. At a minimum, you need authentication in place across SPF, DKIM, and DMARC with proper alignment. We&rsquo;ve got a lot of information on what <a href=\"https:\/\/www.mailgun.com\/fr\/blog\/deliverability\/changements-gmail-yahoo-2024\/\">these requirements are<\/a> but here are the essentials:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Make sure you&rsquo;ve got DMARC authenticated with at least a policy of p=none.<\/li>\n\n\n\n<li>Make sure your spam complaint rate doesn&rsquo;t get over .03%.<\/li>\n\n\n\n<li>Keep your lists clean and validated to help protect your sender reputation.<\/li>\n\n\n\n<li>Make it easy to unsubscribe. Gmail and Yahoo require the RFC 8058 protocol, Microsoft just wants you to make it easy for users to opt out.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><em>\u00a0\u201cIf people are complaining about you, something is wrong\u2026 you want to make sure that your spam complaint rates are low. Ideally, you want to keep that under a 0.1%\u201d<\/em>\u00a0\u2013 Natalie Hays, Sr. Product Marketing Manager Sinch Mailgun<\/p>\n    <div data-content-type=\"longform\" class=\"quote hub-quote longform-spacings d-flex flex-column rounded-lg px-5 py-6 px-md-6 py-md-7 p-lg-7 shadow-sm bg-primary\" data-theme=\"light\">\r\n\r\n        <div class=\"quote-logo mb-3\">\r\n                            <svg height=\"40\" class=\"quote-icon quote-icon-color\" aria-hidden=\"true\" data-url=\"https:\/\/www.mailgun.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/custom-icons\/quotes-right.svg\"><\/svg>\r\n                    <\/div>\r\n\r\n        <blockquote class=\"quote-content content-body m-0 text-body-color\" id=\"quote-block-4fabfe2755554a8d827a299e9b4e0c58\">\r\n             \u201cIf people are complaining about you, something is wrong\u2026 you want to make sure that your spam complaint rates are low. Ideally, you want to keep that under a 0.1%\u201d \u2013         <\/blockquote>\r\n\r\n                    <div class=\"d-flex gap-3 mt-5\">\r\n                                <div class=\"d-flex flex-column align-self-center fs-sm\">\r\n                    <cite class=\"mb-0 fw-bold text-accent fst-normal\" aria-describedby=\"quote-block-4fabfe2755554a8d827a299e9b4e0c58\">\r\n                        Natalie Hays                    <\/cite>\r\n                                            <span class=\"mb-0 text-body-color\">Sr. Product Marketing Manager Sinch Mailgun<\/span>\r\n                                    <\/div>\r\n            <\/div>\r\n            <\/div>\r\n\n<p class=\"wp-block-paragraph\">These steps aren\u2019t just about compliance they\u2019re the foundation of inbox placement.<\/p>\n\n<h2 class=\"wp-block-heading\">Evergreen practices that matter year round<\/h2>\n\n<p class=\"wp-block-paragraph\">Strong deliverability doesn\u2019t happen overnight. It requires steady work throughout the year, not just in the lead-up to November. Good list hygiene is a must as are engagement and <a href=\"https:\/\/www.mailgun.com\/fr\/blog\/deliverability\/politiques-de-sunset-destinataires-non-engages\/\">sunset policies<\/a>. If subscribers haven\u2019t engaged in months, it\u2019s better to re-engage them now or let them go. Carrying unresponsive contacts only damages your sending reputation.<\/p>\n\n<p class=\"wp-block-paragraph\">Your content is also super important. The most successful senders align emails with subscriber preferences, past behaviors, and expectations set at sign-up. When your emails consistently meet those expectations, engagement rises naturally. <a href=\"https:\/\/www.mailgun.com\/fr\/blog\/email\/segmentation-liste-contacts\/\">Segmentation<\/a> plays a big role here as well as <em>what<\/em> you&rsquo;re saying. <\/p>\n\n<p class=\"wp-block-paragraph\">And finally, planning ahead can\u2019t be overstated. Dedicated IPs and new domains need steady, consistent sending to build reputation. Trying to warm them up a week before Black Friday will almost always backfire.<\/p>\n    <div data-content-type=\"longform\" class=\"quote hub-quote longform-spacings d-flex flex-column rounded-lg px-5 py-6 px-md-6 py-md-7 p-lg-7 shadow-sm bg-primary\" data-theme=\"light\">\r\n\r\n        <div class=\"quote-logo mb-3\">\r\n                            <svg height=\"40\" class=\"quote-icon quote-icon-color\" aria-hidden=\"true\" data-url=\"https:\/\/www.mailgun.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/custom-icons\/quotes-right.svg\"><\/svg>\r\n                    <\/div>\r\n\r\n        <blockquote class=\"quote-content content-body m-0 text-body-color\" id=\"quote-block-e72fae16efacbbed8c0d0b4cb5083d28\">\r\n            \u201cEvery few years we get hit up 48 hours before Black Friday\u2026 Please don\u2019t wait that long. Please start now.\u201d\u00a0          <\/blockquote>\r\n\r\n                    <div class=\"d-flex gap-3 mt-5\">\r\n                                <div class=\"d-flex flex-column align-self-center fs-sm\">\r\n                    <cite class=\"mb-0 fw-bold text-accent fst-normal\" aria-describedby=\"quote-block-e72fae16efacbbed8c0d0b4cb5083d28\">\r\n                        Thomas \u201cT-Bird\u201d Knierien                    <\/cite>\r\n                                            <span class=\"mb-0 text-body-color\">Sr. Multimedia Content Specialist Sinch Mailgun<\/span>\r\n                                    <\/div>\r\n            <\/div>\r\n            <\/div>\r\n\n<p class=\"wp-block-paragraph\"><em>\u201cEvery few years we get hit up 48 hours before Black Friday\u2026 Please don\u2019t wait that long. Please start now.\u201d<\/em>\u00a0 Thomas \u201cT-Bird\u201d Knierien Sr. Multimedia Content Specialist Sinch Mailgun<\/p>\n\n<p class=\"wp-block-paragraph\">Think of reputation as something earned over time, not something you can rush.<\/p>\n\n<h2 class=\"wp-block-heading\">How to build trust in the inbox<\/h2>\n\n<p class=\"wp-block-paragraph\">Trust is a currency in email, and once lost, it\u2019s hard to earn it back. Deceptive tactics may spark short-term engagement, but they erode long-term credibility. Misleading subject lines like \u201cYour invoice is ready\u201d when it\u2019s really a sale announcement only frustrate readers and increase complaints. Similarly, subject lines disguised as replies or forwards feel manipulative and damage your reputation.<\/p>\n\n<p class=\"wp-block-paragraph\">The best approach is simple: be honest and be consistent.<\/p>\n    <div data-content-type=\"longform\" class=\"quote hub-quote longform-spacings d-flex flex-column rounded-lg px-5 py-6 px-md-6 py-md-7 p-lg-7 shadow-sm bg-primary\" data-theme=\"light\">\r\n\r\n        <div class=\"quote-logo mb-3\">\r\n                            <svg height=\"40\" class=\"quote-icon quote-icon-color\" aria-hidden=\"true\" data-url=\"https:\/\/www.mailgun.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/custom-icons\/quotes-right.svg\"><\/svg>\r\n                    <\/div>\r\n\r\n        <blockquote class=\"quote-content content-body m-0 text-body-color\" id=\"quote-block-528bcf250f4ffd849733920333461934\">\r\n            \u201cWarmth is not a percentage measurement\u2026 it\u2019s based on how people have responded to your previous messages\u201d\u00a0         <\/blockquote>\r\n\r\n                    <div class=\"d-flex gap-3 mt-5\">\r\n                                <div class=\"d-flex flex-column align-self-center fs-sm\">\r\n                    <cite class=\"mb-0 fw-bold text-accent fst-normal\" aria-describedby=\"quote-block-528bcf250f4ffd849733920333461934\">\r\n                        Alison Gootee                    <\/cite>\r\n                                            <span class=\"mb-0 text-body-color\">Deliverability Advocacy Specialist Sinch Mailgun<\/span>\r\n                                    <\/div>\r\n            <\/div>\r\n            <\/div>\r\n\n<p class=\"wp-block-paragraph\"><em>\u201cWarmth is not a percentage measurement\u2026 it\u2019s based on how people have responded to your previous messages\u201d<\/em>\u00a0\u2013 Alison Gootee Deliverability Advocacy Specialist Sinch Mailgun<\/p>\n\n<p class=\"wp-block-paragraph\">Subscribers should recognize your emails instantly without second-guessing whether they\u2019re real or spam.<\/p>\n\n<h2 class=\"wp-block-heading\">The truth about transactional email<\/h2>\n\n<p class=\"wp-block-paragraph\">A common myth is that labeling an email as \u201ctransactional\u201d guarantees inbox placement. Mailbox providers don\u2019t care what you call it, they care how people engage with it. Receipts and password resets tend to perform well because people want them, not because they\u2019re classified a certain way.<\/p>\n\n<p class=\"wp-block-paragraph\">Problems arise when marketing messages are disguised as transactional. Engagement drops, complaints rise, and even critical messages like account updates risk getting filtered out. The safest approach is to keep transactional and marketing streams separate and protect the reputation of both. You can do this through <a href=\"https:\/\/www.mailgun.com\/fr\/blog\/deliverability\/emails-transactionnels-vs-emails-de-marketing\/\">separate subdomains and IPs for your transactional and marketing emails.<\/a><\/p>\n\n<h2 class=\"wp-block-heading\">Testing, monitoring, and contingency planning<\/h2>\n\n<p class=\"wp-block-paragraph\">The holiday send rush is all about preparation. Campaigns should be tested early, ideally by early November, to catch issues before volume spikes. Monitoring is equally important. Keep an eye on bounce rates, complaint spikes, and engagement dips. Acting quickly when something goes wrong can prevent a small issue from becoming a crisis. But the bottom line is that Cyber Week isn&rsquo;t the ideal testing ground for volume sends.<\/p>\n\n<p class=\"wp-block-paragraph\">It\u2019s also smart to refresh successful campaigns from last year and keep them ready as backups. If a new campaign underperforms, having a proven alternative on standby gives you options without scrambling at the last minute. Preparedness and flexibility are what keep programs running smoothly when the stakes are highest. Build on what you&rsquo;ve learned.<\/p>\n\n<h2 class=\"wp-block-heading\">Key takeaways<\/h2>\n\n<p class=\"wp-block-paragraph\">Deliverability success during the holidays depends on what you do all year as a sender. Authentication and alignment are no longer optional. Clean lists, relevant content, and consistent sending practices protect your reputation. Trust is earned by being transparent and consistent, not by cutting corners. Transactional email isn\u2019t a loophole, and mixing it with marketing traffic only weakens both. And finally, testing and preparation are what allow you to pivot quickly when things don\u2019t go as planned.<\/p>\n\n<p class=\"wp-block-paragraph\">You can watch the full replay below, and don\u2019t forget to subscribe to our newsletter for more insights from our resident email geeks.<\/p>\n\t<div class=\"custom-video\">\r\n\t\t\t\t\t                    <div class=\"iframe-responsive-container lazy-video rounded-lg overflow-hidden \">\r\n                <a href=\"https:\/\/www.youtube.com\/watch?v=Bnooyn41NXE\" class=\"lazy-video-link\" data-lazy-video=\"Bnooyn41NXE\" target=\"_blank\" rel=\"nofollow\" role=\"button\" data-source=\"youtube\" data-language=\"fr\" data-thumb=\"https:\/\/img.youtube.com\/vi\/Bnooyn41NXE\/maxresdefault.jpg\" title=\"Sinch Video\">\r\n                    <div class=\"btn btn-light btn-light-social btn-play btn-play-circle\">\r\n                                                    <svg aria-hidden=\"true\" data-url=\"https:\/\/www.mailgun.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/play.svg\"><\/svg>\r\n                                            <\/div>\r\n                    <img decoding=\"async\"  src=\"https:\/\/img.youtube.com\/vi\/Bnooyn41NXE\/maxresdefault.jpg\" alt=\"Deliverability Academy: Bulk sending for Black Friday and Cyber Monday\">\r\n                <\/a>\r\n            <\/div>\r\n                        <script type=\"application\/ld+json\">\r\n            {\n    \"@context\": \"http:\/\/schema.org\",\n    \"@type\": \"VideoObject\",\n    \"@id\": \"https:\/\/www.youtube.com\/watch?v=Bnooyn41NXE#VideoObject\",\n    \"thumbnailUrl\": \"https:\/\/img.youtube.com\/vi\/Bnooyn41NXE\/maxresdefault.jpg\",\n    \"embedUrl\": \"https:\/\/www.youtube.com\/embed\/Bnooyn41NXE\",\n    \"contentUrl\": \"https:\/\/www.youtube.com\/watch?v=Bnooyn41NXE\",\n    \"name\": \"Deliverability Academy: Bulk sending for Black Friday and Cyber Monday\",\n    \"description\": \"What bulk senders need to know for the busiest sending season of the year.\\n\\nJoin us as we walk through the ups and downs, and ins and outs of bulk sending during the peak sending season.  \\n\\nWhat we\\u2019ll talk about: \\n- The requirements impacting bulk senders \\n- Bulk sending best practices like list hygiene, list segmentation, IP\/domain warm up \\n- Phishy behavior to avoid, and how to signal trust in the inbox \\n\\nYou\\u2019ll learn: \\n- Tips and tricks to land in the inbox and how to avoid looking like a spammer \\n- Sending best practices for send time and list segmentation to help you stand out in the inbox \\n- The importance and best practices for transactional messages and why that matters during BFCM \\n\\n\\nWhether you're new to email deliverability or looking to optimize your email program, this webinar series is designed for you. Mailgun\\u2019s Deliverability Academy is built to help you understand and implement the key strategies for getting your emails into the inbox where they belong. \\n\\nIn this series, we\\u2019ll cover everything from sender reputation and authentication to engagement best practices and inbox placement and show you some tricks using popular industry tools as well as our own platform.\",\n    \"uploadDate\": \"2025-08-26T19:23:49+00:00\",\n    \"duration\": \"PT59M45S\"\n}        <\/script>\r\n        \t\t\r\n\t\t\t<\/div>\r\n\r\n\t\r\n    <div data-content-type=\"longform\" class=\"longform-spacings\">\r\n        <div class=\"cta bg-primary rounded-lg px-5 py-6 p-md-7 px-md-6\">\r\n                    <div class=\"form-subscription\">\r\n                            <div class=\"h4 mb-3\">\r\n                    Keep me posted! Get great resources in your inbox every week.                <\/div>\r\n                                    <form accept-charset=\"UTF-8\" action=\"\" enctype=\"multipart\/form-data\" data-form-subscription method=\"POST\" style=\"max-width: 400px;\">\r\n                <div class=\"row justify-content-between align-items-top g-2\">\r\n                    <div class=\"col-10\">\r\n                        <input type=\"email\" name=\"email\" class=\"form-control\" placeholder=\"Email\" autocomplete=\"email\" required>\r\n                        <div data-fs=\"error\" role=\"alert\" class=\"invalid-feedback\">\r\n                            Please complete this required field.                        <\/div>\r\n                    <\/div>\r\n                                            <div class=\"col-12 order-last mt-3 fs-xxs\" data-fs=\"acceptance\" style=\"display:none;\">\r\n                            \r\n                                <div class=\"form-check\">\r\n                                    <input id=\"formSubscriptionAcceptance-terms-2667\" class=\"form-check-input\"\r\n                                        type=\"checkbox\" name=\"terms\">\r\n                                    <label for=\"formSubscriptionAcceptance-terms-2667\" class=\"form-check-label text-body-color\">\r\n                                        J&rsquo;ai lu et j&rsquo;accepte les conditions d&rsquo;utilisation.                                        <span class=\"hs-form-required\">*<\/span>\r\n                                    <\/label>\r\n                                <\/div>\r\n\r\n                            \r\n                                <div class=\"form-check\">\r\n                                    <input id=\"formSubscriptionAcceptance-privacy-5107\" class=\"form-check-input\"\r\n                                        type=\"checkbox\" name=\"privacy\">\r\n                                    <label for=\"formSubscriptionAcceptance-privacy-5107\" class=\"form-check-label text-body-color\">\r\n                                        J&rsquo;ai lu et j&rsquo;accepte la politique de confidentialit\u00e9.                                        <span class=\"hs-form-required\">*<\/span>\r\n                                    <\/label>\r\n                                <\/div>\r\n\r\n                                                    <\/div>\r\n                    \r\n                                            <div class=\"col-12 order-last fs-xxs mb-0 mt-2 text-body-color\">\r\n                            Send me the Sinch newsletter. I expressly agree to receive the newsletter and know that I can easily unsubscribe at any time.                        <\/div>\r\n                    \r\n                    <div class=\"col-2\">\r\n                        <button type=\"submit\" value=\"Submit\" aria-label=\"Submit\" class=\"btn btn-secondary btn-icon\">\r\n                            <svg aria-hidden=\"true\" data-url=\"https:\/\/www.mailgun.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/layout\/chevron-right.svg\"><\/svg>\r\n                        <\/button>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n                <input type=\"hidden\" name=\"formSubscriptionRecaptchaToken\" data-fs=\"recaptcha-token\">\r\n                <input type=\"hidden\" name=\"customListID\" value=\"\">\r\n\r\n            <\/form>\r\n            <div data-fs=\"message-success\" style=\"display: none;\">\r\n                <p class=\"mb-0 mt-2 text-body-color\">\r\n                    Check your inbox monthly for your Mailgun Newsletter!                <\/p>\r\n            <\/div>\r\n        <\/div>\r\n        <\/div>\r\n    <\/div>\r\n","protected":false},"excerpt":{"rendered":"<p>Le succ\u00e8s de vos emails pour les f\u00eates ne commence pas en novembre. Pour atteindre les bo\u00eetes de r\u00e9ception pendant le Black Friday, le Cyber Monday et au-del\u00e0, vous devez vous pr\u00e9parer, appliquer les bonnes pratiques tout au long de l&rsquo;ann\u00e9e et instaurer un climat de confiance avec vos abonn\u00e9s.<\/p>\n","protected":false},"author":13,"featured_media":11750,"menu_order":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"blog_category":[21],"class_list":["post-25688","blog","type-blog","status-publish","has-post-thumbnail","hentry","blog_category-deliverability"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pr\u00e9parer vos emails pour le Black Friday | Deliverability Academy<\/title>\n<meta name=\"description\" content=\"Pr\u00e9parez votre programme d&#039;emailing pour le Black Friday. 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