{"id":5247,"date":"2025-01-28T05:06:12","date_gmt":"2025-01-28T05:06:12","guid":{"rendered":"https:\/\/mgcomdev.wpenginepowered.com\/glossary\/chatbot-2\/"},"modified":"2025-07-13T23:41:51","modified_gmt":"2025-07-13T23:41:51","slug":"chatbot","status":"publish","type":"glossary","link":"https:\/\/www.mailgun.com\/fr\/glossaire\/chatbot\/","title":{"rendered":"Chatbot"},"content":{"rendered":"

Chatbot<\/h1>\n

Un chatbot est un outil logiciel qui fournit instantan\u00e9ment des r\u00e9ponses automatis\u00e9es<\/a> aux messages des utilisateurs. Ils sont int\u00e9gr\u00e9s dans des pages web et fonctionnent gr\u00e2ce \u00e0 un logiciel d\u2019intelligence artificielle conversationnelle<\/a>. Selon le degr\u00e9 de d\u00e9veloppement du logiciel, ces bots peuvent imiter un \u00eatre humain et trier les besoins des clients. Apr\u00e8s avoir r\u00e9pondu aux premi\u00e8res demandes des clients, le chatbot les oriente vers les \u00e9tapes suivantes ou les met en relation avec un repr\u00e9sentant humain. Ils sont un \u00e9l\u00e9ment essentiel d\u2019une exp\u00e9rience utilisateur fiable et du design de l\u2019interface utilisateur<\/a>. En outre, les marques peuvent mettre en place un chatbot de messagerie pour r\u00e9pondre aux emails des clients, en automatisant les r\u00e9ponses et en simplifiant les interactions.<\/p>\n","protected":false},"excerpt":{"rendered":"

Chatbot Un chatbot est un outil logiciel qui fournit instantan\u00e9ment des r\u00e9ponses automatis\u00e9es aux messages des utilisateurs. Ils sont int\u00e9gr\u00e9s dans des pages web et fonctionnent gr\u00e2ce \u00e0 un logiciel d\u2019intelligence artificielle conversationnelle. Selon le degr\u00e9 de d\u00e9veloppement du logiciel, ces bots peuvent imiter un \u00eatre humain et trier les besoins des clients. Apr\u00e8s avoir […]<\/p>\n","protected":false},"template":"","meta":{"_acf_changed":false},"class_list":["post-5247","glossary","type-glossary","status-publish","hentry"],"acf":[],"yoast_head":"\nChatbot \u2013 Glossaire de l\u2019emailing | Mailgun<\/title>\n<meta name=\"description\" content=\"Un chatbot est un outil qui r\u00e9pond instantan\u00e9ment au message d\u2019un utilisateur. 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