{"id":5247,"date":"2025-01-28T05:06:12","date_gmt":"2025-01-28T05:06:12","guid":{"rendered":"https:\/\/mgcomdev.wpenginepowered.com\/glossary\/chatbot-2\/"},"modified":"2026-09-09T03:49:06","modified_gmt":"2026-09-09T03:49:06","slug":"chatbot","status":"publish","type":"glossary","link":"https:\/\/www.mailgun.com\/fr\/glossaire\/chatbot\/","title":{"rendered":"Chatbot"},"content":{"rendered":"<h1>Chatbot<\/h1>\n<p>Un chatbot est un outil logiciel qui fournit instantan\u00e9ment des <a href=\"https:\/\/www.mailgun.com\/blog\/email\/pourquoi-emails-transactionnels-automatises-essentiels-croissance\/\" target=\"_tabs\" rel=\"noopener noreferrer\">r\u00e9ponses automatis\u00e9es<\/a> aux messages des utilisateurs. Ils sont int\u00e9gr\u00e9s aux pages web et aliment\u00e9s par un logiciel appel\u00e9 <a href=\"https:\/\/www.mailgun.com\/blog\/it-and-engineering\/conseils-de-developpement-de-chatbot\/\" target=\"_tabs\" rel=\"noopener noreferrer\">IA conversationnelle<\/a>. Selon le niveau de perfectionnement du logiciel, ces robots imitent un \u00eatre humain et trient les besoins des clients. Apr\u00e8s avoir trait\u00e9 les premi\u00e8res demandes des clients, le chatbot dirige les utilisateurs vers les \u00e9tapes suivantes ou les met en relation avec un repr\u00e9sentant humain. Ils sont incontournables pour offrir une exp\u00e9rience utilisateur fiable et une <a href=\"https:\/\/www.mailgun.com\/fr\/resources\/learn\/glossary\/user-interface\/\" target=\"_tabs\" rel=\"noopener noreferrer\">interface utilisateur<\/a> design. Les marques peuvent \u00e9galement configurer un chatbot par email pour r\u00e9pondre aux emails des clients, ce qui permet d&rsquo;automatiser les r\u00e9ponses et de simplifier les interactions.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Chatbot Un chatbot est un outil logiciel qui fournit instantan\u00e9ment des r\u00e9ponses automatis\u00e9es aux messages des utilisateurs. Ils sont int\u00e9gr\u00e9s aux pages web et aliment\u00e9s par un logiciel appel\u00e9 IA conversationnelle. Selon le niveau de perfectionnement du logiciel, ces robots imitent un \u00eatre humain et trient les besoins des clients. Apr\u00e8s avoir trait\u00e9 les premi\u00e8res [&hellip;]<\/p>\n","protected":false},"author":1,"template":"","meta":{"_acf_changed":false},"class_list":["post-5247","glossary","type-glossary","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Chatbot \u2013 Glossaire des termes d&#039;email | Mailgun<\/title>\n<meta name=\"description\" content=\"Un chatbot est un outil logiciel qui r\u00e9pond instantan\u00e9ment au message d&#039;un utilisateur. D\u00e9couvrez son fonctionnement et bien plus encore dans le Glossaire des termes d&#039;email de Mailgun.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mailgun.com\/fr\/glossaire\/chatbot\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Chatbot \u2013 Glossaire des termes d&#039;email | Mailgun\" \/>\n<meta property=\"og:description\" content=\"Un chatbot est un outil logiciel qui r\u00e9pond instantan\u00e9ment au message d&#039;un utilisateur. D\u00e9couvrez son fonctionnement et bien plus encore dans le Glossaire des termes d&#039;email de Mailgun.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.mailgun.com\/fr\/glossaire\/chatbot\/\" \/>\n<meta property=\"og:site_name\" content=\"Transactional Email API Service For Developers | Mailgun\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-09T03:49:06+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.mailgun.com\\\/fr\\\/glossaire\\\/chatbot\\\/\",\"url\":\"https:\\\/\\\/www.mailgun.com\\\/fr\\\/glossaire\\\/chatbot\\\/\",\"name\":\"Chatbot \u2013 Glossaire des termes d'email | Mailgun\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.mailgun.com\\\/fr\\\/#website\"},\"datePublished\":\"2025-01-28T05:06:12+00:00\",\"dateModified\":\"2026-09-09T03:49:06+00:00\",\"description\":\"Un chatbot est un outil logiciel qui r\u00e9pond instantan\u00e9ment au message d'un utilisateur. D\u00e9couvrez son fonctionnement et bien plus encore dans le Glossaire des termes d'email de Mailgun.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.mailgun.com\\\/fr\\\/glossaire\\\/chatbot\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.mailgun.com\\\/fr\\\/glossaire\\\/chatbot\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.mailgun.com\\\/fr\\\/glossaire\\\/chatbot\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.mailgun.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Glossary\",\"item\":\"https:\\\/\\\/www.mailgun.com\\\/fr\\\/glossaire\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Chatbot\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.mailgun.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/www.mailgun.com\\\/fr\\\/\",\"name\":\"Transactional Email API Service For Developers | Mailgun\",\"description\":\"Des API d\u2019emails transactionnels puissantes qui vous permettent d'envoyer, de recevoir et de suivre des emails, con\u00e7ues pour les d\u00e9veloppeurs. En savoir plus d\u00e8s aujourd'hui !\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.mailgun.com\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.mailgun.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.mailgun.com\\\/fr\\\/#organization\",\"name\":\"Transactional Email API Service For Developers | Mailgun\",\"url\":\"https:\\\/\\\/www.mailgun.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.mailgun.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.mailgun.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/cropped-android-chrome-512x512-1.png\",\"contentUrl\":\"https:\\\/\\\/www.mailgun.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/cropped-android-chrome-512x512-1.png\",\"width\":512,\"height\":512,\"caption\":\"Transactional Email API Service For Developers | Mailgun\"},\"image\":{\"@id\":\"https:\\\/\\\/www.mailgun.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Chatbot \u2013 Glossaire des termes d'email | Mailgun","description":"Un chatbot est un outil logiciel qui r\u00e9pond instantan\u00e9ment au message d'un utilisateur. D\u00e9couvrez son fonctionnement et bien plus encore dans le Glossaire des termes d'email de Mailgun.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.mailgun.com\/fr\/glossaire\/chatbot\/","og_locale":"fr_FR","og_type":"article","og_title":"Chatbot \u2013 Glossaire des termes d'email | Mailgun","og_description":"Un chatbot est un outil logiciel qui r\u00e9pond instantan\u00e9ment au message d'un utilisateur. D\u00e9couvrez son fonctionnement et bien plus encore dans le Glossaire des termes d'email de Mailgun.","og_url":"https:\/\/www.mailgun.com\/fr\/glossaire\/chatbot\/","og_site_name":"Transactional Email API Service For Developers | Mailgun","article_modified_time":"2026-09-09T03:49:06+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.mailgun.com\/fr\/glossaire\/chatbot\/","url":"https:\/\/www.mailgun.com\/fr\/glossaire\/chatbot\/","name":"Chatbot \u2013 Glossaire des termes d'email | Mailgun","isPartOf":{"@id":"https:\/\/www.mailgun.com\/fr\/#website"},"datePublished":"2025-01-28T05:06:12+00:00","dateModified":"2026-09-09T03:49:06+00:00","description":"Un chatbot est un outil logiciel qui r\u00e9pond instantan\u00e9ment au message d'un utilisateur. D\u00e9couvrez son fonctionnement et bien plus encore dans le Glossaire des termes d'email de Mailgun.","breadcrumb":{"@id":"https:\/\/www.mailgun.com\/fr\/glossaire\/chatbot\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.mailgun.com\/fr\/glossaire\/chatbot\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.mailgun.com\/fr\/glossaire\/chatbot\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.mailgun.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Glossary","item":"https:\/\/www.mailgun.com\/fr\/glossaire\/"},{"@type":"ListItem","position":3,"name":"Chatbot"}]},{"@type":"WebSite","@id":"https:\/\/www.mailgun.com\/fr\/#website","url":"https:\/\/www.mailgun.com\/fr\/","name":"Transactional Email API Service For Developers | Mailgun","description":"Des API d\u2019emails transactionnels puissantes qui vous permettent d'envoyer, de recevoir et de suivre des emails, con\u00e7ues pour les d\u00e9veloppeurs. En savoir plus d\u00e8s aujourd'hui !","publisher":{"@id":"https:\/\/www.mailgun.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.mailgun.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/www.mailgun.com\/fr\/#organization","name":"Transactional Email API Service For Developers | Mailgun","url":"https:\/\/www.mailgun.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.mailgun.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/www.mailgun.com\/wp-content\/uploads\/2025\/06\/cropped-android-chrome-512x512-1.png","contentUrl":"https:\/\/www.mailgun.com\/wp-content\/uploads\/2025\/06\/cropped-android-chrome-512x512-1.png","width":512,"height":512,"caption":"Transactional Email API Service For Developers | Mailgun"},"image":{"@id":"https:\/\/www.mailgun.com\/fr\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.mailgun.com\/fr\/wp-json\/wp\/v2\/glossary\/5247","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mailgun.com\/fr\/wp-json\/wp\/v2\/glossary"}],"about":[{"href":"https:\/\/www.mailgun.com\/fr\/wp-json\/wp\/v2\/types\/glossary"}],"author":[{"embeddable":true,"href":"https:\/\/www.mailgun.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/www.mailgun.com\/fr\/wp-json\/wp\/v2\/media?parent=5247"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}