{"id":17918,"date":"2026-08-30T15:35:30","date_gmt":"2026-08-30T15:35:30","guid":{"rendered":"https:\/\/www.mailgun.com\/performance-entreprise\/"},"modified":"2026-08-30T15:35:30","modified_gmt":"2026-08-30T15:35:30","slug":"performance-entreprise","status":"publish","type":"page","link":"https:\/\/www.mailgun.com\/fr\/performance-entreprise\/","title":{"rendered":"SLA de performance de l&rsquo;entreprise"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">1. SLA de d\u00e9bit<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">En tant que SLA suppl\u00e9mentaire au titre des\u00a0<a href=\"https:\/\/www.mailgun.com\/fr\/legal\/conditions-generales\/\">Conditions g\u00e9n\u00e9rales de service<\/a>, Mailgun garantira que jusqu&rsquo;\u00e0\u00a0<strong>20 000<\/strong>\u00a0messages email (avec une pi\u00e8ce jointe de moins de 25 Mo) transmis par le client aux Services au cours d&rsquo;<strong>une m\u00eame seconde<\/strong>\u00a0seront accept\u00e9s par les Services.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. SLA de livraison<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">En tant que SLA suppl\u00e9mentaire au titre des\u00a0<a href=\"https:\/\/www.mailgun.com\/fr\/legal\/conditions-generales\/\">Conditions g\u00e9n\u00e9rales de service<\/a>, Mailgun garantira que 99,0 % des messages email (avec une pi\u00e8ce jointe de moins de 25 Mo) transmis par le client aux Services au cours de toute p\u00e9riode d&rsquo;une heure (jusqu&rsquo;\u00e0 un maximum de\u00a0<strong>1,5 million<\/strong>\u00a0de messages email au cours de toute p\u00e9riode d&rsquo;une heure) seront transmis par les Services pour une tentative de livraison initiale au destinataire indiqu\u00e9 dans les\u00a0<strong>cinq minutes<\/strong>\u00a0suivant l&rsquo;heure de r\u00e9ception de la livraison de ce message email dans les Services.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Cr\u00e9dits et limitations<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Le client a droit \u00e0 un cr\u00e9dit de 1 % de ses frais mensuels pour les Services pour chaque p\u00e9riode d&rsquo;une heure pendant laquelle ce SLA de performance de l&rsquo;entreprise n&rsquo;est pas respect\u00e9 au cours d&rsquo;une p\u00e9riode de facturation mensuelle donn\u00e9e. Le client fournira des preuves document\u00e9es \u00e9tablissant toute r\u00e9clamation pour violation de ce SLA de performance de l&rsquo;entreprise et tout cr\u00e9dit associ\u00e9. Les retards dus \u00e0 la maintenance et les retards au niveau des passerelles dus \u00e0 des probl\u00e8mes Internet ne sont pas couverts par ce SLA de performance de l&rsquo;entreprise. Mailgun ne donne aucune garantie concernant le d\u00e9lai de r\u00e9ception des emails en cours de traitement par le service de r\u00e9ception. Pour lever toute ambigu\u00eft\u00e9, les sections 2.3, 2.4 et 10.3 des\u00a0<a href=\"https:\/\/www.mailgun.com\/fr\/legal\/conditions-generales\/\">Conditions g\u00e9n\u00e9rales de service<\/a>\u00a0s&rsquo;appliqueront \u00e0 ce SLA de performance de l&rsquo;entreprise (le non-respect de ce SLA de performance de l&rsquo;entreprise \u00e9tant consid\u00e9r\u00e9 comme un \u00ab temps d&rsquo;arr\u00eat \u00bb ou une \u00ab panne \u00bb aux fins de cette application). Dans le cas o\u00f9 le non-respect de ce SLA de performance de l&rsquo;entreprise serait d\u00fb au non-respect par les Services du SLA de disponibilit\u00e9 pr\u00e9vu \u00e0 la section 2.2 des\u00a0<a href=\"https:\/\/www.mailgun.com\/fr\/legal\/conditions-generales\/\">Conditions g\u00e9n\u00e9rales de service<\/a>\u00a0(c&rsquo;est-\u00e0-dire la disponibilit\u00e9), le client aura alors droit aux cr\u00e9dits pr\u00e9vus \u00e0 la section 2.2 des\u00a0<a href=\"https:\/\/www.mailgun.com\/fr\/legal\/conditions-generales\/\">Conditions g\u00e9n\u00e9rales de service<\/a>\u00a0au lieu des cr\u00e9dits pr\u00e9vus au pr\u00e9sent paragraphe.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Accord de niveau de service<\/p>\n","protected":false},"author":73,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"pages\/templates\/page-longform.php","meta":{"_acf_changed":false,"_slug_changed":false,"footnotes":""},"class_list":["post-17918","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SLA de performance de l&#039;entreprise | Mailgun<\/title>\n<meta name=\"description\" content=\"En savoir plus sur notre accord de niveau de service de performance de l&#039;entreprise\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mailgun.com\/fr\/performance-entreprise\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SLA de performance de l&#039;entreprise | Mailgun\" \/>\n<meta property=\"og:description\" content=\"En savoir plus sur notre accord de niveau de service de performance de l&#039;entreprise\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.mailgun.com\/fr\/performance-entreprise\/\" \/>\n<meta property=\"og:site_name\" content=\"Transactional Email API Service For Developers | Mailgun\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.mailgun.com\\\/fr\\\/performance-entreprise\\\/\",\"url\":\"https:\\\/\\\/www.mailgun.com\\\/fr\\\/performance-entreprise\\\/\",\"name\":\"SLA de performance de l'entreprise | Mailgun\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.mailgun.com\\\/fr\\\/#website\"},\"datePublished\":\"2026-08-30T15:35:30+00:00\",\"description\":\"En savoir plus sur notre accord de niveau de service de performance de l'entreprise\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.mailgun.com\\\/fr\\\/performance-entreprise\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.mailgun.com\\\/fr\\\/performance-entreprise\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.mailgun.com\\\/fr\\\/performance-entreprise\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.mailgun.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"SLA de performance de l\u2019entreprise\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.mailgun.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/www.mailgun.com\\\/fr\\\/\",\"name\":\"Transactional Email API Service For Developers | Mailgun\",\"description\":\"Des API d\u2019emails transactionnels puissantes qui vous permettent d'envoyer, de recevoir et de suivre des emails, con\u00e7ues pour les d\u00e9veloppeurs. 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