{"id":17919,"date":"2025-07-16T12:38:19","date_gmt":"2025-07-16T12:38:19","guid":{"rendered":"https:\/\/www.mailgun.com\/performances-de-verification\/"},"modified":"2026-08-30T15:35:32","modified_gmt":"2026-08-30T15:35:32","slug":"performances-de-verification","status":"publish","type":"page","link":"https:\/\/www.mailgun.com\/fr\/performances-de-verification\/","title":{"rendered":"SLA de performance des validations"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">1. SLA de performance des validations<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les clients utilisant la m\u00e9thode d&rsquo;API de validation unique ont la garantie de recevoir une r\u00e9ponse du service dans les 200 ms suivant la r\u00e9ception de la requ\u00eate pour 95 % de tout volume mensuel de validations.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Mesure<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Le temps entre une requ\u00eate du client et une r\u00e9ponse du serveur est mesur\u00e9 comme le temps pris par le serveur pour fournir une r\u00e9ponse au point de terminaison de l&rsquo;API une fois qu&rsquo;une requ\u00eate client valide a \u00e9t\u00e9 re\u00e7ue. Mailgun n&rsquo;est pas responsable de la latence du r\u00e9seau au-del\u00e0 du point de terminaison de l&rsquo;API. \u00c0 ce titre, la latence du r\u00e9seau est ignor\u00e9e lors de la mesure des temps de r\u00e9ponse de l&rsquo;API aux fins du SLA de performance des validations.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Exclusions<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Dans les grandes lignes, les validations rel\u00e8vent du SLA de performances des validations si la requ\u00eate d&rsquo;API aboutit \u00e0 une r\u00e9ponse du cache du service. Si les validations entra\u00eenent une recherche de fournisseur, elles ne rel\u00e8vent pas du SLA de performances des validations :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Le SLA de performances des validations ne s&rsquo;applique pas aux m\u00e9thodes d&rsquo;API li\u00e9es \u00e0 la validation en masse.<\/li>\n\n\n\n<li>Le SLA de performances des validations n&rsquo;est applicable que lorsque l&rsquo;indicateur \u00ab provider_lookup \u00bb est utilis\u00e9 et d\u00e9fini sur \u00ab false \u00bb ou pour les validations qui n&rsquo;ont pas entra\u00een\u00e9 une recherche de fournisseur.<\/li>\n\n\n\n<li>Les r\u00e9ponses d&rsquo;API qui entra\u00eenent une erreur d&rsquo;API ne rel\u00e8vent pas du SLA de performances des validations.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">4. Cr\u00e9dits et limitations<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Le client a droit \u00e0 un cr\u00e9dit de 5 % des frais mensuels donn\u00e9s du client li\u00e9s aux services de validation pour chaque point de pourcentage en dessous du seuil de 95 % non atteint au cours de toute p\u00e9riode de facturation mensuelle donn\u00e9e, jusqu&rsquo;\u00e0 100 % des frais mensuels li\u00e9s aux services de validation uniquement. Le client fournira des preuves document\u00e9es justifiant toute r\u00e9clamation pour violation de ce SLA de performances de validation et tout cr\u00e9dit associ\u00e9. Les retards dus \u00e0 la maintenance et les retards au niveau des passerelles li\u00e9s \u00e0 des probl\u00e8mes Internet ne sont pas couverts par ce SLA de performances des validations. Afin d&rsquo;\u00e9viter toute ambigu\u00eft\u00e9, les sections 2.3 et 9.3 des\u00a0<a href=\"https:\/\/www.mailgun.com\/fr\/legal\/conditions-generales\/\">Conditions g\u00e9n\u00e9rales de service<\/a>\u00a0s&rsquo;appliqueront \u00e0 ce SLA de performances des validations. Dans le cas o\u00f9 le non-respect de ce SLA de performances des validations serait d\u00fb \u00e0 l&rsquo;incapacit\u00e9 des services \u00e0 respecter le SLA de disponibilit\u00e9 pr\u00e9vu \u00e0 la section 2.2 des\u00a0<a href=\"https:\/\/www.mailgun.com\/fr\/legal\/conditions-generales\/\">Conditions g\u00e9n\u00e9rales de service<\/a>\u00a0(c&rsquo;est-\u00e0-dire la disponibilit\u00e9), le client aura alors droit aux cr\u00e9dits pr\u00e9vus \u00e0 la section 2.2 des\u00a0<a href=\"https:\/\/www.mailgun.com\/fr\/legal\/conditions-generales\/\">Conditions g\u00e9n\u00e9rales de service<\/a>\u00a0au lieu des cr\u00e9dits pr\u00e9vus au pr\u00e9sent paragraphe.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Accord de niveau de service<\/p>\n","protected":false},"author":73,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"pages\/templates\/page-longform.php","meta":{"_acf_changed":false,"_slug_changed":false,"footnotes":""},"class_list":["post-17919","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SLA de performances des validations | Mailgun<\/title>\n<meta name=\"description\" content=\"Lisez notre accord de niveau de service pour les performances des validations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mailgun.com\/fr\/performances-de-verification\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SLA de performances des validations | Mailgun\" \/>\n<meta property=\"og:description\" content=\"Lisez notre accord de niveau de service pour les performances des validations.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.mailgun.com\/fr\/performances-de-verification\/\" \/>\n<meta property=\"og:site_name\" content=\"Transactional Email API Service For Developers | Mailgun\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-30T15:35:32+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.mailgun.com\\\/fr\\\/performances-de-verification\\\/\",\"url\":\"https:\\\/\\\/www.mailgun.com\\\/fr\\\/performances-de-verification\\\/\",\"name\":\"SLA de performances des validations | Mailgun\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.mailgun.com\\\/fr\\\/#website\"},\"datePublished\":\"2025-07-16T12:38:19+00:00\",\"dateModified\":\"2026-08-30T15:35:32+00:00\",\"description\":\"Lisez notre accord de niveau de service pour les performances des validations.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.mailgun.com\\\/fr\\\/performances-de-verification\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.mailgun.com\\\/fr\\\/performances-de-verification\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.mailgun.com\\\/fr\\\/performances-de-verification\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.mailgun.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"SLA de performance des validations\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.mailgun.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/www.mailgun.com\\\/fr\\\/\",\"name\":\"Transactional Email API Service For Developers | Mailgun\",\"description\":\"Des API d\u2019emails transactionnels puissantes qui vous permettent d'envoyer, de recevoir et de suivre des emails, con\u00e7ues pour les d\u00e9veloppeurs. 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