Privacy Policy Changelog
Last revised and updated 10/29/2020. Click here to see the latest version.
Last revised and updated 10/29/2020. Click here to see the latest version.
Last revised and updated 10/29/2020. Click here to see the latest version.
Changelog On October 29, 2020 we updated the Privacy Policy in the following way:
On May 5, 2020 we updated the Privacy Policy in the following way:
On August 23, 2019, we updated the Privacy Policy in the following way:
On August 31, 2018, we updated the Privacy Policy in the following way:
On June 30, 2017, we updated the Privacy Policy in the following way:
We updated our Privacy Policy on June 27, 2017 in the following way:
The previous version of our privacy policy, dated 05/05/2020, is available for review below. For the latest version, click here.
Your privacy and security is of the utmost importance to us. We describe in this policy how we collect and use information about you in your use of our services, including our platform and the website. If you are one of our customers, you should read this policy in conjunction with our Terms of Service.
As you know, we are an email service provider. When collecting information about our customers or visitors of our website, we are, under European Union (“EU") data protection laws, qualified as “data controller". This means that we are responsible for deciding how we hold and use personal data about you.
We collect information about you when you fill in a contact form on our website or send us an e-mail. Whichever way you choose to contact us, we’re going to need some basic personal information from you in order to handle your request.
We may also receive your personal data from third parties, when you express your interest for our services to them.
We collect information by automated means. When you visit our website, view a Mailgun advertisement on a third party-owned website, or read our marketing email, we automatically collect information about you via cookies, web beacons and other similar technologies. These are small files associated with information that your browser or our servers will save and return as part of your use of the website and the services for purposes such as saving your login session between visits, remembering your display preferences and tracking your use of the website. For more information on our use of cookies, read our cookies notice.
We collect two types of information about you: personal data and non-personal data.
Personal data. This is information that lets us know who you are. This includes the information you provide us when registering to use the platform, like your name, company name, email address, postal address, other contact information you share with us, associated domain name and credit card information. Your login credentials are also personal data. This category also includes information tied to your identity that you provide us through other means, such as emails to our support team.
Non-personal data. This is information that doesn’t let us determine your identity. This generally comes from your use of the services after registering. Non-personal data includes information that could personally identify you in its original form, but that we have modified to remove or hide (for instance, by aggregation) any personal data.
If you are a visitor of our website, we use your personal and non-personal data to engage with you and support live chat conversations on the website.
When you are one of our customers, we use the information we collect about you to provide the services to you. As part of that purpose, we use your personal data and non-personal data:
We may use your non-personal data to enhance the services, for instance through web analytics or troubleshooting. We may also use aggregated or depersonalized information to promote our services, such as by citing usage statistics.
We collect your personal data because we need it to perform a contract we have signed with you or because you have taken steps to enter into a contract with us (for instance, when you fill in a contact form to request information about our services or when you sign up for a Mailgun account). Otherwise, we collect personal data based on your consent.
Except for the limited circumstances we described here or in applicable agreement / terms of service, we do not share your personal data with third parties. When we need to provide your personal data to third parties, we will only share it to the extent necessary to provide you with our services. We may also share your personal data as required or permitted by law and as described below.
We host the website and operate the platform using third parties, including AWS®, SoftLayer® and Rackspace®. Your platform will be hosted from their data centers throughout the United States and/or Europe, based on where you have selected to deploy Mailgun services.
We use a Stripe® and Chargify, to process subscription payments, and therefore provide them with the personal data required to charge your credit card.
We may use third-party services either embedded into our website (such as Disqus®, Drift, Optimizely, Segment™ and Google® Analytics) or outside of it (such as GitHub® and Twitter®) to communicate with you or to enhance the function of the website and the services.
We use third-party service providers and platforms (such as Pendo, Customer.io, Hubspot, Salesforce, Uservoice, Zapier, and Zendesk) for customer engagement, customer chat, product feedback and customer support ticketing.
We may share your contact information with ARIN (American Registry for Internet Numbers) for the purposes of fulfilling your request to re-assign the dedicated IP address to the customer.
While we provide these third parties with no more information than what is necessary to enable them to provide the services to us, any information that you provide these services providers independently is subject to their respective privacy policies and practices.
In certain situations, Mailgun may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Additionally, we will provide information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).
The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. Mailgun infrastructure is located in top-tier data centers. Each of these locations adhere to strict physical and procedural controls which are frequently audited. Mailgun applications are routinely scanned for vulnerabilities and an independent penetration test is conducted annually. All Mailgun employees undergo thorough background checks and sign non-disclosure agreements at the time of hire. If you have any questions about the security of your personal information, you can contact us at privacy@mailgun.com.
Remember, though, that some parts of the services are public and that email, by its nature, is not a reliably private means of communication. If you voluntarily provide personal data in a public area of the website, unrelated parties online will be able to view it and collect it. If you don’t want to make this information publicly available, you shouldn’t post it.
We keep your personal data for as long as is necessary to provide our services to you.
If you would like us to cease all of the described uses of your personal data, you may delete your account at any time from the Account Settings section from the Mailgun Dashboard. This will delete your personal data from our records, and we will make no further use of it. We may, however, retain copies of your personal data in backups. Please note that we may be required to retain certain information by law and/or for own legitimate business purposes.
Mailgun participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework (“Privacy Shield Framework”) as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data transferred from the European Union (EU) and European Economic Area (EEA) to the United States. Mailgun is committed to subjecting all personal data received from the EU and EEA member countries in reliance on the Privacy Shield Framework, to the Framework’s applicable principles (“Privacy Shield Principles”). If there is any conflict between the terms in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield Framework, and to view our certification, please visit U.S. Department of Commerce’s Privacy Shield List.
Mailgun is responsible for the processing of personal data it receives, under the Privacy Shield Frameworks, or subsequently transfers to a third party acting as an agent on its behalf. Mailgun complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and EEA, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, Mailgun is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Mailgun may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
You have the right to:
If you want to exercise any of the above rights, please email our privacy team at privacy@mailgun.com. Under certain conditions, more fully described on the Privacy Shield website at https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
In compliance with the Privacy Shield Principles, Mailgun commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Privacy Shield policy should first contact our Data Protection Officer at: Mailgun Technologies, Inc. 112 E Pecan St #1135 San Antonio, TX 78205 or by email: privacy@mailgun.com
Mailgun has further committed to cooperate with the panel established by the EU data protection authorities (DPAs) with regard to unresolved Privacy Shield complaints concerning personal data transferred from the EU.
If you are located in the EU, you also have the right to lodge a complaint to a data protection authority.
The information provided in this notice may be modified to address new issues or changes to our policies. We will post changes here. If we make significant changes, we may notify you by other means (for instance, by email or with a banner on the website) prior to the change becoming effective. Any changes we make will take effect 30 days after the update date noted above. If you object to the changes, email us at privacy@mailgun.com before the new effective date to delete your information from our records, and we will do so.
05 May 2020
It's easy to get started. And it's free.
See what you can accomplish with the world's best email delivery platform.