{"id":18912,"date":"2025-12-19T17:19:02","date_gmt":"2025-12-19T17:19:02","guid":{"rendered":"https:\/\/www.mailgun.com\/glossary\/devolucao-de-e-mail\/"},"modified":"2026-09-09T11:50:14","modified_gmt":"2026-09-09T11:50:14","slug":"devolucao-de-e-mail","status":"publish","type":"glossary","link":"https:\/\/www.mailgun.com\/pt\/glossary\/devolucao-de-e-mail\/","title":{"rendered":"Devolu\u00e7\u00e3o de e-mail"},"content":{"rendered":"<h1>Devolu\u00e7\u00e3o de e-mail<\/h1>\n<p><span data-contrast=\"none\">Uma devolu\u00e7\u00e3o de e-mail ocorre quando uma mensagem n\u00e3o pode ser entregue na caixa de entrada do destinat\u00e1rio e retorna (ou \u00e9 &#8220;devolvida&#8221;) pelo servidor de e-mail receptor. As devolu\u00e7\u00f5es geralmente s\u00e3o categorizadas como: <\/span><span data-ccp-props=\"{\"> <\/span><\/p>\n<p><b><span data-contrast=\"none\">Devolu\u00e7\u00f5es tempor\u00e1rias<\/span><\/b><b><span data-contrast=\"none\">:<\/span><\/b><span data-contrast=\"none\"> falhas tempor\u00e1rias de entrega, muitas vezes devido a: <\/span><span data-ccp-props=\"{\"> <\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"55\" data-list-defn-props=\"{\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Caixa de correio do destinat\u00e1rio cheia <\/span><span data-ccp-props=\"{\"> <\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"55\" data-list-defn-props=\"{\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Inatividade do servidor ou throttling <\/span><span data-ccp-props=\"{\"> <\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"55\" data-list-defn-props=\"{\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Limites de tamanho da mensagem <\/span><span data-ccp-props=\"{\"> <\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"55\" data-list-defn-props=\"{\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Rejei\u00e7\u00f5es relacionadas \u00e0 reputa\u00e7\u00e3o <\/span><span data-ccp-props=\"{\"> <\/span><\/li>\n<\/ul>\n<p><b><span data-contrast=\"none\">Devolu\u00e7\u00f5es definitivas<\/span><\/b><b><span data-contrast=\"none\">:<\/span><\/b><span data-contrast=\"none\"> falhas permanentes de entrega, como: <\/span><span data-ccp-props=\"{\"> <\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"56\" data-list-defn-props=\"{\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Endere\u00e7os de e-mail inv\u00e1lidos ou inexistentes <\/span><span data-ccp-props=\"{\"> <\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"56\" data-list-defn-props=\"{\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Sintaxe de e-mail malformada <\/span><span data-ccp-props=\"{\"> <\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"none\">Altas taxas de devolu\u00e7\u00e3o sinalizam para os provedores de caixa de entrada que a qualidade da sua lista ou as pr\u00e1ticas de envio podem ser ruins, o que pode prejudicar a reputa\u00e7\u00e3o do remetente e reduzir a entregabilidade.\u00a0<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Para reduzir as devolu\u00e7\u00f5es, mantenha uma lista limpa, valide os endere\u00e7os no momento do cadastro e monitore os c\u00f3digos de devolu\u00e7\u00e3o nos seus logs de e-mail.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Devolu\u00e7\u00e3o de e-mail Uma devolu\u00e7\u00e3o de e-mail ocorre quando uma mensagem n\u00e3o pode ser entregue na caixa de entrada do destinat\u00e1rio e retorna (ou \u00e9 &#8220;devolvida&#8221;) pelo servidor de e-mail receptor. As devolu\u00e7\u00f5es geralmente s\u00e3o categorizadas como: Devolu\u00e7\u00f5es tempor\u00e1rias: falhas tempor\u00e1rias de entrega, muitas vezes devido a: Caixa de correio do destinat\u00e1rio cheia Inatividade do [&hellip;]<\/p>\n","protected":false},"author":23,"template":"","meta":{"_acf_changed":false},"class_list":["post-18912","glossary","type-glossary","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Devolu\u00e7\u00e3o de e-mail \u2013 Gloss\u00e1rio de termos de e-mail | Mailgun<\/title>\n<meta name=\"description\" content=\"As devolu\u00e7\u00f5es de e-mail ocorrem devido a falhas tempor\u00e1rias ou permanentes de entrega. 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