{"id":19018,"date":"2025-01-28T05:06:12","date_gmt":"2025-01-28T05:06:12","guid":{"rendered":"https:\/\/www.mailgun.com\/glossary\/chatbot-2\/"},"modified":"2026-09-09T05:32:07","modified_gmt":"2026-09-09T05:32:07","slug":"chatbot","status":"publish","type":"glossary","link":"https:\/\/www.mailgun.com\/pt\/glossary\/chatbot\/","title":{"rendered":"Chatbot"},"content":{"rendered":"<h1>Chatbot<\/h1>\n<p>Um chatbot \u00e9 uma ferramenta de software que fornece instantaneamente <a href=\"https:\/\/www.mailgun.com\/blog\/email\/why-automated-transactional-emails-are-critical-to-your-growth\/\" target=\"_tabs\" rel=\"noopener noreferrer\">respostas automatizadas<\/a> \u00e0s mensagens dos usu\u00e1rios. Eles s\u00e3o integrados a p\u00e1ginas da web e operados por um software chamado <a href=\"https:\/\/www.mailgun.com\/blog\/it-and-engineering\/chatbot-development-tips\/\" target=\"_tabs\" rel=\"noopener noreferrer\">IA conversacional<\/a>. Dependendo do n\u00edvel de avan\u00e7o do software, esses bots imitam um ser humano e fazem a triagem das necessidades dos clientes. Ap\u00f3s processar as primeiras solicita\u00e7\u00f5es dos clientes, o chatbot direciona os usu\u00e1rios para as pr\u00f3ximas etapas ou os conecta a um representante humano. Eles s\u00e3o essenciais para uma experi\u00eancia do usu\u00e1rio confi\u00e1vel e para o design de <a href=\"https:\/\/www.mailgun.com\/pt\/resources\/learn\/glossary\/user-interface\/\" target=\"_tabs\" rel=\"noopener noreferrer\">interface do usu\u00e1rio<\/a> . As marcas tamb\u00e9m podem configurar um chatbot de e-mail para responder aos e-mails dos clientes, automatizando as respostas e simplificando as intera\u00e7\u00f5es.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Chatbot Um chatbot \u00e9 uma ferramenta de software que fornece instantaneamente respostas automatizadas \u00e0s mensagens dos usu\u00e1rios. Eles s\u00e3o integrados a p\u00e1ginas da web e operados por um software chamado IA conversacional. Dependendo do n\u00edvel de avan\u00e7o do software, esses bots imitam um ser humano e fazem a triagem das necessidades dos clientes. Ap\u00f3s processar [&hellip;]<\/p>\n","protected":false},"author":1,"template":"","meta":{"_acf_changed":false},"class_list":["post-19018","glossary","type-glossary","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Chatbot \u2013 Gloss\u00e1rio de termos de e-mail | Mailgun<\/title>\n<meta name=\"description\" content=\"Um chatbot \u00e9 uma ferramenta de software que responde de forma instant\u00e2nea \u00e0 mensagem de um usu\u00e1rio. 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