{"id":17901,"date":"2026-08-30T15:26:26","date_gmt":"2026-08-30T15:26:26","guid":{"rendered":"https:\/\/www.mailgun.com\/enterprise-performance\/"},"modified":"2026-08-30T15:26:26","modified_gmt":"2026-08-30T15:26:26","slug":"enterprise-performance","status":"publish","type":"page","link":"https:\/\/www.mailgun.com\/pt\/enterprise-performance\/","title":{"rendered":"SLA de Enterprise Performance"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">1. SLA de vaz\u00e3o<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Como um SLA adicional sob os\u00a0<a href=\"https:\/\/www.mailgun.com\/pt\/legal\/termos\/\">Termos de Servi\u00e7o<\/a>, a Mailgun garantir\u00e1 que at\u00e9\u00a0<strong>20.000<\/strong>\u00a0mensagens de e-mail (com um anexo de menos de 25 MB) entregues pelo cliente aos Servi\u00e7os durante\u00a0<strong>qualquer \u00fanico segundo<\/strong>\u00a0ser\u00e3o aceitas pelos Servi\u00e7os.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. SLA de entrega<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Como um SLA adicional sob os\u00a0<a href=\"https:\/\/www.mailgun.com\/pt\/legal\/termos\/\">Termos de Servi\u00e7o<\/a>, a Mailgun garantir\u00e1 que 99,0% das mensagens de e-mail (com um anexo de menos de 25 MB) entregues pelo cliente aos Servi\u00e7os durante qualquer per\u00edodo \u00fanico de uma hora (at\u00e9 um m\u00e1ximo de\u00a0<strong>1,5 milh\u00e3o<\/strong>\u00a0de mensagens de e-mail durante qualquer per\u00edodo \u00fanico de uma hora) ser\u00e3o transmitidas pelos Servi\u00e7os para uma tentativa inicial de entrega ao destinat\u00e1rio indicado em\u00a0<strong>cinco minutos<\/strong>\u00a0a partir do momento do recebimento da entrega de tal mensagem de e-mail nos Servi\u00e7os.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Cr\u00e9ditos e Limita\u00e7\u00f5es<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">O cliente tem direito a um cr\u00e9dito de 1% da referida taxa mensal do cliente pelos Servi\u00e7os para cada per\u00edodo de uma hora durante o qual este SLA de Enterprise Performance n\u00e3o for cumprido em qualquer per\u00edodo de faturamento mensal. O cliente fornecer\u00e1 evid\u00eancias documentadas comprovando qualquer reclama\u00e7\u00e3o por viola\u00e7\u00e3o deste SLA de Enterprise Performance e de qualquer cr\u00e9dito associado. Atrasos devido a manuten\u00e7\u00e3o, e atrasos nos gateways devido a problemas de Internet, n\u00e3o est\u00e3o cobertos por este SLA de Enterprise Performance. A Mailgun n\u00e3o oferece nenhuma garantia em rela\u00e7\u00e3o ao tempo de recebimento do e-mail sendo processado pelo servi\u00e7o receptor. Para que n\u00e3o haja d\u00favidas, as Se\u00e7\u00f5es 2.3, 2.4 e 10.3 dos\u00a0<a href=\"https:\/\/www.mailgun.com\/pt\/legal\/termos\/\">Termos de Servi\u00e7o<\/a>\u00a0se aplicar\u00e3o a este SLA de Enterprise Performance (sendo a falha em cumprir este SLA de Enterprise Performance considerada &#8220;tempo de inatividade&#8221; ou &#8220;interrup\u00e7\u00e3o&#8221; para os fins de tal aplica\u00e7\u00e3o). No caso de a falha em cumprir este SLA de Enterprise Performance ser devido \u00e0 falha dos Servi\u00e7os em cumprir o SLA de tempo de atividade previsto na Se\u00e7\u00e3o 2.2 dos\u00a0<a href=\"https:\/\/www.mailgun.com\/pt\/legal\/termos\/\">Termos de Servi\u00e7o<\/a>\u00a0(ou seja, disponibilidade), o cliente ter\u00e1 direito aos cr\u00e9ditos previstos na Se\u00e7\u00e3o 2.2 dos\u00a0<a href=\"https:\/\/www.mailgun.com\/pt\/legal\/termos\/\">Termos de Servi\u00e7o<\/a>\u00a0em vez de quaisquer cr\u00e9ditos previstos neste par\u00e1grafo.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Acordo de N\u00edvel de Servi\u00e7o<\/p>\n","protected":false},"author":73,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"pages\/templates\/page-longform.php","meta":{"_acf_changed":false,"_slug_changed":false,"footnotes":""},"class_list":["post-17901","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SLA de Enterprise Performance | Mailgun<\/title>\n<meta name=\"description\" content=\"Leia mais sobre o nosso Acordo de N\u00edvel de Servi\u00e7o de Enterprise Performance\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mailgun.com\/pt\/enterprise-performance\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SLA de Enterprise Performance | Mailgun\" \/>\n<meta property=\"og:description\" content=\"Leia mais sobre o nosso Acordo de N\u00edvel de Servi\u00e7o de Enterprise Performance\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.mailgun.com\/pt\/enterprise-performance\/\" \/>\n<meta property=\"og:site_name\" content=\"Transactional Email API Service For Developers | Mailgun\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.mailgun.com\\\/pt\\\/enterprise-performance\\\/\",\"url\":\"https:\\\/\\\/www.mailgun.com\\\/pt\\\/enterprise-performance\\\/\",\"name\":\"SLA de Enterprise Performance | Mailgun\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.mailgun.com\\\/pt\\\/#website\"},\"datePublished\":\"2026-08-30T15:26:26+00:00\",\"description\":\"Leia mais sobre o nosso Acordo de N\u00edvel de Servi\u00e7o de Enterprise Performance\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.mailgun.com\\\/pt\\\/enterprise-performance\\\/#breadcrumb\"},\"inLanguage\":\"pt-BR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.mailgun.com\\\/pt\\\/enterprise-performance\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.mailgun.com\\\/pt\\\/enterprise-performance\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.mailgun.com\\\/pt\\\/inicio\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"SLA de Enterprise Performance\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.mailgun.com\\\/pt\\\/#website\",\"url\":\"https:\\\/\\\/www.mailgun.com\\\/pt\\\/\",\"name\":\"Transactional Email API Service For Developers | Mailgun\",\"description\":\"Poderosas APIs de e-mail transacional que permitem a voc\u00ea enviar, receber e rastrear e-mails, criadas com os desenvolvedores em mente. 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