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Our support team is here and ready to assist you with any issue you might experience with your email campaigns, sending, deliverability, and much more.

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Frequently Asked Questions

How does Mailgun work?

Mailgun is an email delivery and email validations service that empowers businesses to easily send email from their applications. We’ve built a powerful, cloud-based infrastructure that scales gracefully and handles billions of emails per month so you don’t have to deal with the complexity and hassle of maintaining your own servers. It’s free to sign up and easy to get started. Read our docs for more info on how Mailgun works.

How do I send my emails with Mailgun?

Since Mailgun exposes both an HTTP API and an SMTP endpoint, you can choose to send the way you’d like. Both ways have their advantages… SMTP is easy to setup and often plug and play, but API is much more reliable at scale. If you’re building an application, we recommend using our HTTP API.

One thing to note: There’s no send button in Mailgun, so if that’s what you’re looking for, contact us and we’ll point you in the right direction.

What type of support is included?

We like getting to know you, helping you out with tricky problems, and setting you up for successful sending. That’s why all Mailgun accounts come with 24×7 support through tickets. We also provide chat and phone support through the Scale and Custom plans so you can get faster answers from our most knowledgeable agents.

For proactive support, expert guidance, and account management, check out our managed email service, which includes a dedicated technical account manager who can help you before you even know there’s a problem.

Will Mailgun support my volume?

Whether you’re sending in the hundreds or hundreds of millions, we’ve got you covered. Mailgun sends billions of emails every month for high-volume senders, including those who have large bursts with specific delivery requirements. Our enterprise plan is designed to help these senders be successful and give their emails the best possible chance of landing in the inbox.

I want to test out Mailgun first. How can I do that?

The Concept plan is ideal for those looking to test out the service. It’s free to sign up, and your first 10,000 emails and 100 validations are absolutely free every month! Plus, you get email analytics, 5 days of log retention, and access to our email validations API.

This is where we drink Topo Chico & deliver emails

Austin, TX
Austin Office
701 Brazos St.
Austin, TX 78701
San Antonio, TX
San Antonio HQ
112 E Pecan St. #1135
San Antonio, TX 78205
San Francisco, TX
San Francisco Office
548 Market St. #43099
San Francisco, CA 94101

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