Glossary

Email automation

Email automation

Email automation is the process of sending emails automatically based on predefined triggers or conditions such as a user signing up, completing a purchase, or not logging in for a certain period. Rather than sending each message manually, automation allows brands to deliver timely, relevant content at scale.  

Triggers might include:  

  • Signing up for a service (triggers a welcome series)  
  • Making a purchase (triggers a receipt or upsell email)  
  • Abandoning a cart  
  • A specific date (e.g., birthday, renewal date)  

Automated messages based on these triggers may include:  

  • Onboarding sequences  
  • Transactional confirmations  
  • Feedback requests  
  • Re-engagement campaigns  
  • Payment reminders  

Email automation improves efficiency, increases personalization, and helps keep users engaged throughout their lifecycle. 

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