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Privacy Policy

Last revised and updated 08/31/2018. To review a changelog and see the previous version, click here.

Your privacy is important to us. We describe in this notice how we collect and use information about you in your use of the Mailgun services, including the Mailgun platform and the website at mailgun.com (made available by Mailgun Technologies, Inc.). If you are one of our customers, you should read this notice in conjunction with our Terms of Service.

1. Who are we?

As you know, we are an email service provider. When collecting information about our customers or visitors of our website, we are, under European Union (“EU") data protection laws, qualified as “data controller". This means that we are responsible for deciding how we hold and use personal data about you.

2. How do we collect information about you?

We collect information about you when you fill in a contact form on our website or send us an e-mail. Whichever way you choose to contact us, we’re going to need some basic personal information from you in order to handle your request.

We may also receive your personal data from third parties, when you express your interest for our services to them.

We collect information by automated means. When you visit our website, view a Mailgun advertisement on a third party-owned website, or read our marketing email, we automatically collect information about you via cookies, web beacons and other similar technologies. These are small files associated with information that your browser or our servers will save and return as part of your use of the website and the services for purposes such as saving your login session between visits, remembering your display preferences and tracking your use of the website. For more information on our use of cookies, read our cookies notice.

3. What information do we collect about you?

We collect two types of information about you: personal data and non-personal data.

Personal data. This is information that lets us know who you are. This includes the information you provide us when registering to use the platform, like your name, company name, email address, postal address, other contact information you share with us, associated domain name and credit card information. Your login credentials are also personal data. This category also includes information tied to your identity that you provide us through other means, such as emails to our support team.

Non-personal data. This is information that doesn’t let us determine your identity. This generally comes from your use of the services after registering. Non-personal data includes information that could personally identify you in its original form, but that we have modified to remove or hide (for instance, by aggregation) any personal data.

4. How do we use your information?

If you are a visitor of our website, we use your personal and non-personal data to engage with you and support live chat conversations on the website.

When you are one of our customers, we use the information we collect about you to provide the services to you. As part of that purpose, we use your personal data and non-personal data:

  1. to create and maintain your platform account, and to control access to it;
  2. to provide you with real-time logs of your use of the platform;
  3. to respond to any requests you may submit for support or sales information, or similar communications;
  4. to communicate with you (for example through newsletters, marketing emails, announcements or special offers) about our services;
  5. for billing and collection purposes, if you have subscribed to one of our paid plans;
  6. for the investigation and prevention of fraud and breaches of the terms of service
  7. to enable third parties to provide services to us;
  8. for customers that request allocated dedicated IP addresses, for the purposes of assigning the dedicated IP address to that customer;
  9. to comply with applicable laws to which we are subject.

We may use your non-personal data to enhance the services, for instance through web analytics or troubleshooting. We may also use aggregated or depersonalized information to promote our services, such as by citing usage statistics.

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