Price
FreeDeveloper
MailgunRequirements
A Mailgun account
A Freshdesk account
A Zapier account
Categories
Contact ManagementOverview
Freshdesk is a complete support solution for desk support. By connecting Mailgun and Freshdesk, you can tickets, notes, and forums for email events like unsubscribe events, bounce events, and more.
- Freshdesk – Freshdesk is an omnichannel suite specializing helping businesses with customer engagement and management. With smart automations and multiple support channels, Freshdesk saves time and creates meaningful experiences for your customers.
- Zapier – Zapier is an iPaaS provider that allows non-technical users to create connections between web apps using a simple interface. You will benefit from one of the largest app ecosystems, including over 500+ web apps to connect to, including Mailgun.
Features
You can customize this integration with Triggers and Actions, including:
| TRIGÂGERÂS | ACTIÂONS |
|---|---|
| New TickÂet – in FresÂhdesk. | Add NoteÂs to a TickÂet – add PrivÂate or PublÂic noteÂs to a FresÂhdesk SuppÂort TickÂet. |
| New ContÂact – in FresÂhdesk. | CreaÂte CompÂany – in FresÂhdesk. |
| New TickÂet Note – when a Note is addeÂd to a TickÂet. | CreaÂte ForuÂm – creaÂtes a ForuÂm undeÂr a CateÂgory. |
| UpdaÂte TickÂet – in FresÂhdesk. | CreaÂte ForuÂm CateÂgory – in FresÂhdesk. |
| UpdaÂte ContÂact – in FresÂhdesk. | CreaÂte ForuÂm TopiÂc – in FresÂhdesk. |
| New Log Data – push evenÂts to otheÂr servÂices. | CreaÂte TickÂet – creaÂte a tickÂet in FresÂhdesk for your domaÂin. |
| New BounÂce EvenÂt – tracÂk bounÂce evenÂts via callÂback URL. | CreaÂte ContÂact – alloÂws you to creaÂte a UserÂ/Customer in FresÂhdesk for your suppÂort domaÂin. |
| New CompÂlaint EvenÂt – tracÂk unsuÂbscribe evenÂts via callÂback URL. | Find ContÂact – findÂs an exisÂting custÂomer or a poteÂntial custÂomer that has raisÂed a tickÂet. |
| New DeliÂvery EvenÂt – tracÂk succÂessful deliÂvery evenÂts via callÂback URL. | Find TickÂet by ID – in FresÂhdesk. |
| New FailÂed DeliÂvery EvenÂt – tracÂk failÂed deliÂvery atteÂmpts via callÂback URL. | Send EmaiÂl – via your MailÂgun accoÂunt. |
| New OpenÂ/Click EvenÂt – webhÂook for tracÂking openÂs/clicks. | New MailÂing List MembÂer – adds a new membÂer to a mailÂing listÂ. |
| New UnsuÂbscribe EvenÂt – tracÂk unsuÂbscribe evenÂts via callÂback URL. | |
| New List – when a new mailÂing list is addeÂd to your accoÂunt. |
Manage your contact lists without worrying about global data privacy regulations or data security. Mailgun is GDPR compliant and ISO 27001 certified, meaning that it guarantees an optimal level of email data privacy and security.
Installations
Connect Mailgun to Freshdesk without any programming skills. Enjoy the benefits of workflow automation:
- Step 1: Connect your Mailgun and Freshdesk accounts in Zapier.
- Step 2: Select the trigger app to kick off your automation.
- Step 3: Pick your preferred action from the other app.
- Step 4: Choose the data you want to send between the two apps.
