Integrations

Mailgun and Freshdesk

Automate forums, tickets, and contacts for new log data, bounce events, failed delivery events, and more by using Zapier to connect Freshdesk and Mailgun.

Overview

Freshdesk is a complete support solution for desk support. By connecting Mailgun and Freshdesk, you can tickets, notes, and forums for email events like unsubscribe events, bounce events, and more.
- Freshdesk - Freshdesk is an omnichannel suite specializing helping businesses with customer engagement and management. With smart automations and multiple support channels, Freshdesk saves time and creates meaningful experiences for your customers.
- Zapier - Zapier is an iPaaS provider that allows non-technical users to create connections between web apps using a simple interface. You will benefit from one of the largest app ecosystems, including over 500+ web apps to connect to, including Mailgun.

Features

You can customize this integration with Triggers and Actions, including:

TRIGGERS	ACTIONS
TRIGGERS
New Ticket – in Freshdesk.	Add Notes to a Ticket – add Private or Public notes to a Freshdesk Support Ticket.
ACTIONS
New Contact – in Freshdesk.	Create Company – in Freshdesk.

New Ticket Note – when a Note is added to a Ticket.	Create Forum – creates a Forum under a Category.

Update Ticket – in Freshdesk.	Create Forum Category – in Freshdesk.

Update Contact – in Freshdesk.	Create Forum Topic – in Freshdesk.

New Log Data – push events to other services.	Create Ticket – create a ticket in Freshdesk for your domain.

New Bounce Event – track bounce events via callback URL.	Create Contact – allows you to create a User/Customer in Freshdesk for your support domain.

New Complaint Event – track unsubscribe events via callback URL.	Find Contact – finds an existing customer or a potential customer that has raised a ticket.

New Delivery Event – track successful delivery events via callback URL.	Find Ticket by ID – in Freshdesk.

New Failed Delivery Event – track failed delivery attempts via callback URL.	Send Email – via your Mailgun account.

New Open/Click Event – webhook for tracking opens/clicks.	New Mailing List Member – adds a new member to a mailing list.

New Unsubscribe Event – track unsubscribe events via callback URL.

New List – when a new mailing list is added to your account.

TRIGGERS

ACTIONS

TRIGGERS

New Ticket – in Freshdesk.

Add Notes to a Ticket – add Private or Public notes to a Freshdesk Support Ticket.

ACTIONS

New Contact – in Freshdesk.

Create Company – in Freshdesk.

New Ticket Note – when a Note is added to a Ticket.

Create Forum – creates a Forum under a Category.

Update Ticket – in Freshdesk.

Create Forum Category – in Freshdesk.

Update Contact – in Freshdesk.

Create Forum Topic – in Freshdesk.

New Log Data – push events to other services.

Create Ticket – create a ticket in Freshdesk for your domain.

New Bounce Event – track bounce events via callback URL.

Create Contact – allows you to create a User/Customer in Freshdesk for your support domain.

New Complaint Event – track unsubscribe events via callback URL.

Find Contact – finds an existing customer or a potential customer that has raised a ticket.

New Delivery Event – track successful delivery events via callback URL.

Find Ticket by ID – in Freshdesk.

New Failed Delivery Event – track failed delivery attempts via callback URL.

Send Email – via your Mailgun account.

New Open/Click Event – webhook for tracking opens/clicks.

New Mailing List Member – adds a new member to a mailing list.

New Unsubscribe Event – track unsubscribe events via callback URL.

New List – when a new mailing list is added to your account.

Manage your contact lists without worrying about global data privacy regulations or data security. Mailgun is GDPR compliant and ISO 27001 certified, meaning that it guarantees an optimal level of email data privacy and security.

Installations

Connect Mailgun to Freshdesk without any programming skills. Enjoy the benefits of workflow automation:
- Step 1: Connect your Mailgun and Freshdesk accounts in Zapier.
- Step 2: Select the trigger app to kick off your automation.
- Step 3: Pick your preferred action from the other app.
- Step 4: Choose the data you want to send between the two apps.