Price
FreeDeveloper
MailgunRequirements
A Mailgun account
A Zendesk account
A Zapier account
Categories
PlatformsOverview
Zendesk is a SaaS customer service platform. By connecting Mailgun and Zendesk, you can automate tickets, users, and organizations for email events like unsubscribe events, new log data, failed delivery events, and more.
- Zendesk – Zendesk is a platform that helps businesses enhance their customer service with its platform for omnichannel customer support. Using its cloud based platform, you can connect with your customers through any channel with the help of Zendesk.
- Zapier – Zapier is an iPaaS provider that allows non-technical users to create connections between web apps using a simple interface. You will benefit from one of the largest app ecosystems, including over 500+ web apps to connect to, including Mailgun.
Features
You can customize this integration with Triggers and Actions, including:
| TRIGÂGERÂS | ACTIÂONS |
|---|---|
| New GrouÂp – when a new grouÂp is creaÂted. | CreaÂte OrgaÂnization – in ZendÂesk. |
| New OrgaÂnization – when a new orgaÂnization is addeÂd to ZendÂesk. | CreaÂte TickÂet – in ZendÂesk. |
| ReceÂnt TickÂet – when a new tickÂet is addeÂd (ZenÂdesk may take an hour to make tickÂets avaiÂlable via theiÂr API with this trigÂger). | AttaÂch File to TickÂet – attaÂch a file to an exisÂting tickÂet. |
| New ActiÂon on TickÂet – when therÂe is actiÂvity (an audiÂt) on a specÂific tickÂet. Can only watcÂh one tickÂet per Zap. | Add CommÂent to TickÂet – add a commÂent to an exisÂting tickÂet. |
| New TickÂet – when a new tickÂet is addeÂd to a viewÂ. | Add Tag(Âs) to TickÂet – add one or more tags to an exisÂting tickÂet. |
| New User – when a new user is creaÂted. | UpdaÂte OrgaÂnization – in ZendÂesk. |
| New View – when a new view is creaÂted. | UpdaÂte TickÂet – updaÂte an exisÂting tickÂet statÂus or add commÂents. |
| New Log Data – push evenÂts to otheÂr servÂices. | UpdaÂte User – in ZendÂesk. |
| New BounÂce EvenÂt – tracÂk bounÂce evenÂts via callÂback URL. | CreaÂte User – in ZendÂesk. |
| New CompÂlaint EvenÂt – tracÂk unsuÂbscribe evenÂts via callÂback URL. | Find an AgenÂt – in ZendÂesk. |
| New DeliÂvery EvenÂt – tracÂk succÂessful deliÂvery evenÂts via callÂback URL. | Find a GrouÂp – in ZendÂesk. |
| New FailÂed DeliÂvery EvenÂt – tracÂk failÂed deliÂvery atteÂmpts via callÂback URL. | Find an OrgaÂnization – in ZendÂesk. |
| New OpenÂ/Click EvenÂt – webhÂook for tracÂking openÂs/clicks. | Find a TickÂet – in ZendÂesk. |
| New UnsuÂbscribe EvenÂt – tracÂk unsuÂbscribe evenÂts via callÂback URL. | Find a User – in ZendÂesk. |
| New List – when a new mailÂing list is addeÂd to your accoÂunt. | Find or CreaÂte OrgaÂnization – in ZendÂesk. |
| Find or CreaÂte TickÂet – in ZendÂesk. | |
| Find or CreaÂte User – in ZendÂesk. | |
| Send EmaiÂl – via your MailÂgun accoÂunt. | |
| New MailÂing List MembÂer – adds a new membÂer to a mailÂing listÂ. |
Manage your contact lists without worrying about global data privacy regulations or data security. Mailgun is GDPR compliant and ISO 27001 certified, meaning that it guarantees an optimal level of email data privacy and security.
Installations
Connect Mailgun to Zendesk without any programming skills. Enjoy the benefits of workflow automation:
- Step 1: Connect your Mailgun and Zendesk accounts in Zapier.
- Step 2: Select the trigger app to kick off your automation.
- Step 3: Pick your preferred action from the other app.
- Step 4: Choose the data you want to send between the two apps.
