Back to main menu


Mailgun and Zendesk

Automate tickets, users, and organizations for new log data, delivery events, new lists, and more by using Zapier to connect Zendesk and Mailgun.

  • Overview

    Zendesk is a SaaS customer service platform. By connecting Mailgun and Zendesk, you can automate tickets, users, and organizations for email events like unsubscribe events, new log data, failed delivery events, and more.

    • Zendesk - Zendesk is a platform that helps businesses enhance their customer service with its platform for omnichannel customer support. Using its cloud based platform, you can connect with your customers through any channel with the help of Zendesk.

    • Zapier - Zapier is an iPaaS provider that allows non-technical users to create connections between web apps using a simple interface. You will benefit from one of the largest app ecosystems, including over 500+ web apps to connect to, including Mailgun.

  • Features

    You can customize this integration with Triggers and Actions, including:




    New Grou­p – when­ a new grou­p is crea­ted.

    Crea­te Orga­nization – in Zend­esk.


    New Orga­nization – when­ a new orga­nization is adde­d to Zend­esk.

    Crea­te Tick­et – in Zend­esk.

    Rece­nt Tick­et – when­ a new tick­et is adde­d (Zen­desk may take­ an hour­ to make­ tick­ets avai­lable via thei­r API with­ this­ trig­ger).

    Atta­ch File­ to Tick­et – atta­ch a file­ to an exis­ting tick­et.

    New Acti­on on Tick­et – when­ ther­e is acti­vity (an audi­t) on a spec­ific tick­et. Can only­ watc­h one tick­et per Zap.­

    Add Comm­ent to Tick­et – add a comm­ent to an exis­ting tick­et.

    New Tick­et – when­ a new tick­et is adde­d to a view­.

    Add Tag(­s) to Tick­et – add one or more­ tags­ to an exis­ting tick­et.

    New User­ – when­ a new user­ is crea­ted.

    Upda­te Orga­nization – in Zend­esk.

    New View­ – when­ a new view­ is crea­ted.

    Upda­te Tick­et – upda­te an exis­ting tick­et stat­us or add comm­ents.

    New Log Data­ – push­ even­ts to othe­r serv­ices.

    Upda­te User­ – in Zend­esk.

    New Boun­ce Even­t – trac­k boun­ce even­ts via call­back URL.­

    Crea­te User­ – in Zend­esk.

    New Comp­laint Even­t – trac­k unsu­bscribe even­ts via call­back URL.­

    Find­ an Agen­t – in Zend­esk.

    New Deli­very Even­t – trac­k succ­essful deli­very even­ts via call­back URL.­

    Find­ a Grou­p – in Zend­esk.

    New Fail­ed Deli­very Even­t – trac­k fail­ed deli­very atte­mpts via call­back URL.­

    Find­ an Orga­nization – in Zend­esk.

    New Open­/Click Even­t – webh­ook for trac­king open­s/clicks.

    Find­ a Tick­et – in Zend­esk.

    New Unsu­bscribe Even­t – trac­k unsu­bscribe even­ts via call­back URL.­

    Find­ a User­ – in Zend­esk.

    New List­ – when­ a new mail­ing list­ is adde­d to your­ acco­unt.

    Find­ or Crea­te Orga­nization – in Zend­esk.

    Find­ or Crea­te Tick­et – in Zend­esk.

    Find­ or Crea­te User­ – in Zend­esk.

    Send­ Emai­l – via your­ Mail­gun acco­unt.

    New Mail­ing List­ Memb­er – adds­ a new memb­er to a mail­ing list­.

    Manage your contact lists without worrying about global data privacy regulations or data security. Mailgun is GDPR compliant and ISO 27001 certified, meaning that it guarantees an optimal level of email data privacy and security.

  • Installations

    Connect Mailgun to Zendesk without any programming skills. Enjoy the benefits of workflow automation:

    • Step 1: Connect your Mailgun and Zendesk accounts in Zapier.

    • Step 2: Select the trigger app to kick off your automation.

    • Step 3: Pick your preferred action from the other app.

    • Step 4: Choose the data you want to send between the two apps.

Previous Integration

Mailgun and Workable

Next Integration

Mailgun and Zoho Forms

Zendesk logo






A Mailgun account

A Zendesk account

A Zapier account



Recommended integrations

ClickFunnels logo

Mailgun and ClickFunnels

ClickFunnels is an online tool that helps customers create high-converting websites and sales funnels on the same platform.

Read more

Pipedrive and Mailjet Integration

Mailgun and Pipedrive

Pipedrive is an award-winning CRM platform that helps salespeople enhance their business strategy.

Read more

Zoho Forms and Mailgun Integration

Mailgun and Zoho Forms

Zoho Forms is a drag-and-drop online form editor that allows you to customize and create forms.

Read more

See what you can accomplish with the world's best email delivery platform. It's easy to get started.Let's get sending
CTA icon