Integrations

Mailgun and Zendesk

Automate tickets, users, and organizations for new log data, delivery events, new lists, and more by using Zapier to connect Zendesk and Mailgun.

Overview

Zendesk is a SaaS customer service platform. By connecting Mailgun and Zendesk, you can automate tickets, users, and organizations for email events like unsubscribe events, new log data, failed delivery events, and more.
- Zendesk - Zendesk is a platform that helps businesses enhance their customer service with its platform for omnichannel customer support. Using its cloud based platform, you can connect with your customers through any channel with the help of Zendesk.
- Zapier - Zapier is an iPaaS provider that allows non-technical users to create connections between web apps using a simple interface. You will benefit from one of the largest app ecosystems, including over 500+ web apps to connect to, including Mailgun.

Features

You can customize this integration with Triggers and Actions, including:

TRIGGERS	ACTIONS
TRIGGERS
New Group – when a new group is created.	Create Organization – in Zendesk.
ACTIONS
New Organization – when a new organization is added to Zendesk.	Create Ticket – in Zendesk.

Recent Ticket – when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).	Attach File to Ticket – attach a file to an existing ticket.

New Action on Ticket – when there is activity (an audit) on a specific ticket. Can only watch one ticket per Zap.	Add Comment to Ticket – add a comment to an existing ticket.

New Ticket – when a new ticket is added to a view.	Add Tag(s) to Ticket – add one or more tags to an existing ticket.

New User – when a new user is created.	Update Organization – in Zendesk.

New View – when a new view is created.	Update Ticket – update an existing ticket status or add comments.

New Log Data – push events to other services.	Update User – in Zendesk.

New Bounce Event – track bounce events via callback URL.	Create User – in Zendesk.

New Complaint Event – track unsubscribe events via callback URL.	Find an Agent – in Zendesk.

New Delivery Event – track successful delivery events via callback URL.	Find a Group – in Zendesk.

New Failed Delivery Event – track failed delivery attempts via callback URL.	Find an Organization – in Zendesk.

New Open/Click Event – webhook for tracking opens/clicks.	Find a Ticket – in Zendesk.

New Unsubscribe Event – track unsubscribe events via callback URL.	Find a User – in Zendesk.

New List – when a new mailing list is added to your account.	Find or Create Organization – in Zendesk.

	Find or Create Ticket – in Zendesk.

	Find or Create User – in Zendesk.

	Send Email – via your Mailgun account.

	New Mailing List Member – adds a new member to a mailing list.

TRIGGERS

ACTIONS

TRIGGERS

New Group – when a new group is created.

Create Organization – in Zendesk.

ACTIONS

New Organization – when a new organization is added to Zendesk.

Create Ticket – in Zendesk.

Recent Ticket – when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

Attach File to Ticket – attach a file to an existing ticket.

New Action on Ticket – when there is activity (an audit) on a specific ticket. Can only watch one ticket per Zap.

Add Comment to Ticket – add a comment to an existing ticket.

New Ticket – when a new ticket is added to a view.

Add Tag(s) to Ticket – add one or more tags to an existing ticket.

New User – when a new user is created.

Update Organization – in Zendesk.

New View – when a new view is created.

Update Ticket – update an existing ticket status or add comments.

New Log Data – push events to other services.

Update User – in Zendesk.

New Bounce Event – track bounce events via callback URL.

Create User – in Zendesk.

New Complaint Event – track unsubscribe events via callback URL.

Find an Agent – in Zendesk.

New Delivery Event – track successful delivery events via callback URL.

Find a Group – in Zendesk.

New Failed Delivery Event – track failed delivery attempts via callback URL.

Find an Organization – in Zendesk.

New Open/Click Event – webhook for tracking opens/clicks.

Find a Ticket – in Zendesk.

New Unsubscribe Event – track unsubscribe events via callback URL.

Find a User – in Zendesk.

New List – when a new mailing list is added to your account.

Find or Create Organization – in Zendesk.

Find or Create Ticket – in Zendesk.

Find or Create User – in Zendesk.

Send Email – via your Mailgun account.

New Mailing List Member – adds a new member to a mailing list.

Manage your contact lists without worrying about global data privacy regulations or data security. Mailgun is GDPR compliant and ISO 27001 certified, meaning that it guarantees an optimal level of email data privacy and security.

Installations

Connect Mailgun to Zendesk without any programming skills. Enjoy the benefits of workflow automation:
- Step 1: Connect your Mailgun and Zendesk accounts in Zapier.
- Step 2: Select the trigger app to kick off your automation.
- Step 3: Pick your preferred action from the other app.
- Step 4: Choose the data you want to send between the two apps.