Email routing

Email routing refers to directing incoming email messages to a specific destination based on predefined rules or settings. This process can involve: 

• Forwarding messages from one address to another 
• Delivering messages to a specified webhook or application endpoint 
• Filtering or storing messages based on criteria like subject, sender, or content 

In Mailgun’s context, email routing is often used to: 

• Capture incoming email via a domain’s MX records 
• Forward parsed email content to an API for processing 
• Automate workflows like support ticket creation or inbound lead handling 

Proper email routing requires DNS configuration (typically setting Mailgun’s MX records for a domain), and optionally includes parsing, tagging, or security filtering before forwarding or processing the message.