Verifications Performance SLA

Customers utilizing the single verifications API method are guaranteed to receive a response from the service within 200ms of receiving the request for 95% of any given monthly verifications volume.

The time between a client request and a server response is measured as the time it takes the server to provide a response to the API endpoint once a valid client request has been received. Mailgun is not responsible for any network latency beyond the API endpoint. As such, network latency is ignored when measuring API response times for the purposes of the Verifications Performance SLA.

At a high-level, verifications fall under the Verifications Performance SLA if the API request results in a cache hit from the service. If verifications result in a provider lookup, they do not fall under the Verifications Performance SLA:

• The Verifications Performance SLA does not apply to bulk verification related API methods.

• The Verifications Performance SLA is only applicable when the ‘provider_lookup’ flag is utilized and set to ‘false’ or for verifications that did not result in a provider lookup.

• API responses that result in an API error do not apply to the Verifications Performance SLA. 

Customer is entitled to a credit of 5% of Customer’s given monthly fee related to Verification Services for each percentage point below the 95% threshold not met in any given monthly billing period up to 100% of the monthly fee related to Verification Services only. Customer will provide documented evidence establishing any claim for breach of this Verification Performance SLA and any associated credit. Delays due to maintenance, and delays at the gateways due to Internet issues, are not covered by this Verifications Performance SLA. For the avoidance of doubt, Sections 2.3 and 9.3 of the Terms of Service will apply to this Verifications Performance SLA. In the event that the failure to meet this Verifications Performance SLA is due to the failure of the Services to meet the uptime SLA provided for in Section 2.2 of the Terms of Service (i.e., availability), then Customer will be entitled to the credits provided for under Section 2.2 of the Terms of Service in lieu of any credits under this paragraph.