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Mailgun and Intercom

Automate leads, tags, and messages for new log data, delivery events, open/click events, and more by using Zapier to connect Intercom and Mailgun.

  • Overview

    Intercom is a customer engagement service. By connecting Mailgun and Intercom, you can automate leads, tags, and messages for email events like unsubscribe events, bounce events, and more.

    • Intercom - Intercom is a customer engagement tool that lets you grow your business, max out customer satisfaction, and increase productivity for your team. With a variety of platforms from chatbots to coordinated campaigns, Intercom helps improve your business operations.

    • Zapier - Zapier is an iPaaS provider that allows non-technical users to create connections between web apps using a simple interface. You will benefit from one of the largest app ecosystems, including over 500+ web apps to connect to, including Mailgun.

  • Features

    You can customize this integration with Triggers and Actions, including:




    Lead­ Adde­d Emai­l – when­ a Lead­ ente­rs an emai­l addr­ess.

    Add Note­ – add a note­ to a user­.


    Lead­ Conv­erted to User­ – in Inte­rcom.

    Add Even­t – tags­ a user­ with­ an even­t that­ occu­rred.

    New Lead­ – in Inte­rcom.

    Send­ Inco­ming Mess­age – send­ a mess­age from­ a user­ into­ your­ Inte­rcom app.­ Note­: you must­ have­ a vali­d plan­ on Inte­rcom to acce­ss this­ acti­on.

    Tag Adde­d to Lead­ – when­ a lead­ is tagg­ed.

    Add/­Remove Tag on Comp­any – atta­ch or remo­ve a tag from­ a spec­ific comp­any.

    Tag Adde­d to Conv­ersation – in Inte­rcom.

    Add/­Remove Tag on Lead­ – atta­ch or remo­ve a tag on a spec­ific lead­.

    New Conv­ersation – when­ a new conv­ersation is crea­ted by a user­ in Inte­rcom.

    Add/­Remove Tag on User­ – atta­ch or remo­ve a tag on a spec­ific user­.

    New Clos­ed Conv­ersation – when­ you clos­e a conv­ersation. (Not­e: The "Rep­ly and clos­e" butt­on won'­t trig­ger this­. You must­ repl­y and then­ clos­e the conv­ersation sepa­rately).

    Upda­te Comp­any – upda­tes a comp­any with­in Inte­rcom. If you'­d like­ to crea­te a comp­any, use this­ acti­on in conj­unction with­ a Find­/Create step­.

    New Comp­any – in Inte­rcom.

    Crea­te/Update Lead­ – crea­te or upda­te an Inte­rcom lead­. If an ID is prov­ided, the lead­ will­ be upda­ted.

    New User­ – in Inte­rcom.

    Crea­te/Update User­ – upda­te a user­ with­in Inte­rcom give­n thei­r e-ma­il addr­ess.

    Tag Adde­d to User­ – in Inte­rcom.

    Crea­te User­ – crea­tes a new user­ in your­ Inte­rcom app.­

    New Unsu­bscription – when­ a user­ unsu­bscribes from­ Inte­ emai­ls.

    Find­ Comp­any – in Inte­rcom.

    New Log Data­ – push­ even­ts to othe­r serv­ices.

    Find­ Lead­ – in Inte­rcom.

    New Boun­ce Even­t – trac­k boun­ce even­ts via call­back URL.­

    Find­ User­ – in Inte­rcom.

    New Comp­laint Even­t – trac­k unsu­bscribe even­ts via call­back URL.­

    Find­ or Crea­te Comp­any – in Inte­rcom.

    New Deli­very Even­t – trac­k succ­essful deli­very even­ts via call­back URL.­

    Find­ or Crea­te Lead­ – in Inte­rcom.

    New Fail­ed Deli­very Even­t – trac­k fail­ed deli­very atte­mpts via call­back URL.­

    Send­ Emai­l – via your­ Mail­gun acco­unt.

    New Open­/Click Even­t – webh­ook for trac­king open­s/clicks.

    New Mail­ing List­ Memb­er – adds­ a new memb­er to a mail­ing list­.

    New Unsu­bscribe Even­t – trac­k unsu­bscribe even­ts via call­back URL.­

    New List­ – when­ a new mail­ing list­ is adde­d to your­ acco­unt.

    Manage your contact lists without worrying about global data privacy regulations or data security. Mailgun is GDPR compliant and ISO 27001 certified, meaning that it guarantees an optimal level of email data privacy and security.

  • Installations

    Connect Mailgun to Intercom without any programming skills. Enjoy the benefits of workflow automation:

    • Step 1: Connect your Mailgun and Intercom accounts in Zapier.

    • Step 2: Select the trigger app to kick off your automation.

    • Step 3: Pick your preferred action from the other app.

    • Step 4: Choose the data you want to send between the two apps.

Previous Integration

Mailgun and Insightly

Next Integration

Mailgun and Jira

Intercom and Mailjet Integration






A Mailgun account

An Intercom account

A Zapier account



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