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Easy DIY for your Mailgun account

When you have an issue that pops up unexpectedly, there’s always a sense of urgency to get it resolved quickly – and somehow the minutes just seem to drag on. You can’t get going fast enough, and you’re reaching for something – anything – that might help you.

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When you have an issue that pops up unexpectedly, there’s always a sense of urgency to get it resolved quickly – and somehow the minutes just seem to drag on. You can’t get going fast enough, and you’re reaching for something – anything – that might help you.

Imagine that happening right in the middle of a webinar, where you’ve got people waiting, and the tool you’re using doesn’t want to broadcast your live presentation. That’s exactly what happened to us! We were there, on the receiving end of support, and really appreciated the easy way to troubleshoot in the moment using GIFs.

In fact, we loved it so much, that it made sense to make some of our own because they could be really useful to our Mailgun users.  To get started, we did a roundup of the most frequently asked questions our support team receives from customers.

Should you ever find yourself in a glass case of emotion like this (we really hope you don’t), keep scrolling because there’s something that can help! In no specific order, here’s what we came up with. You’re welcome. 

Ron Burgundy from "Anchorman" crying on the phone

1. Verifying a domain

This is one of the essentials to getting started with Mailgun, and it helps to do this right away so you can begin building a good reputation from the start. Domain reputation stays with you forever, so that’s why we want to make sure only you can send from your domain.

GIF on how to create a DKIM domain on Mailgun

2. Activate 2FA  

That extra layer of security can make all the difference in protecting your account against bad actors. To practice 2FA, you’d have to pick 2 of 3 identifiers: something you know, something you have, or something you are.

Setting up 2FA on Mailgun

3. Adding sending limit to your account

You’ve kind of figured out how much email you’re sending every month, but things happen. We’ve got your back in this case to help you avoid surprises by adding a sending cap. Don’t worry, it’s adjustable. So, if you change your mind and want to send more email   you can!

Activating sending limit on Mailgun

4. Submit a support ticket

We want to jump on whatever issue comes up ASAP, so this is a good one to keep in your back pocket. It keeps us all in the loop to get things back on track faster.

Submitting a support ticket on Mailgun

5. Upgrading your account

You’re in growth mode and are starting to send more email. Maybe you want to start using dedicated IPs, or just want to hold on to your event logs for a little longer. You can change the plan that’s on your account and get what you need this way.

Upgrading your Mailgun account

Putting these GIFs together was actually really addicting, and a good way to explain all the things. If you think these are useful, what other topics would you like to see? Let us know in the comments below!

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